customer%20service Crossword Puzzles

FOH BERNERS ST CROSSWORD 2017-04-08

FOH BERNERS ST CROSSWORD crossword puzzle
Across
  1. how many steps in the customer journey
  2. when i am productive, managers buy my this lol
  3. eyebrows are always fleeky
  4. when you go to three restaurants you become this
  5. what must be in every Take-Away bag
  6. what sugar goes with coffee
  7. burger containing jalepenos
  8. the greatest, most amazing, weirdest person in the management team
  9. what should we point out to the customer at the end of their transaction
  10. the tallest member of the management team
  11. white wine from New Zealand
  12. i should check this every hour
  13. current special
  14. where do i order?
  15. what do customers get as a reward on their birthday
  16. this manager loves meat and cheese
  17. i will give this to the customer as a gesture of goodwill
  18. i must do this once a customer has started eating
  19. i ask if the customer would like this
  20. pesterella: burger containing rocket pesto
Down
  1. how many hours do we keep mayo on the pass for once it has left the fridge
  2. how many minutes must the food come in, before a customer entitled to a free lunch
  3. this person has an addiction to chocolate
  4. what can we offer during/after
  5. what item requires ID when purchasing
  6. i should suggest great options to customers
  7. sauce coming with chicken skewers
  8. starter coming with green sauce
  9. when a customer uses the app they can claim this
  10. customers can have this while they wait
  11. burger containing beetroot hummus
  12. i can't serve a customer that has this
  13. we should always tell a customer this during the 2nd step of the customer journey
  14. what do we give with the receipt
  15. how many sizes of wine do we offer
  16. most popular milkshake
  17. turnover, NPS and sales growth contribute to this
  18. what should i do with the with the plates before the customer leaves

38 Clues: current special • where do i order? • most popular milkshake • eyebrows are always fleeky • what sugar goes with coffee • burger containing jalepenos • white wine from New Zealand • what can we offer during/after • i should check this every hour • starter coming with green sauce • what do we give with the receipt • sauce coming with chicken skewers • burger containing beetroot hummus • ...

FOH BERNERS ST CROSSWORD 2017-04-08

FOH BERNERS ST CROSSWORD crossword puzzle
Across
  1. what should we point out to the customer at the end of their transaction
  2. how many hours do we keep mayo on the pass for once it has left the fridge
  3. this manager loves meat and cheese
  4. i ask if the customer would like this
  5. i can recommend customers can have this while they wait
  6. turnover, NPS and sales growth contribute to this
  7. white wine from New Zealand
  8. how many sizes of wine do we offer
  9. when you go to three restaurants you become this
  10. what should i do with the with the plates before the customer leaves
  11. what sugar goes with coffee
  12. eyebrows are always fleeky
  13. sauce coming with chicken skewers
  14. i should suggest great options to customers
  15. burger containing beetroot hummus
  16. where do i order?
  17. what do customers get as a reward on their birthday
  18. when a customer uses the app they can claim this
  19. the greatest, most amazing, weirdest person in the management team
  20. the tallest member of the management team
  21. i should check this every hour
  22. i can't serve a customer that has this
Down
  1. i will give this to the customer as a gesture of goodwill
  2. how many minutes must the food come in, before a customer entitled to a free lunch
  3. current special
  4. this person has an addiction to chocolate
  5. i must do this once a customer has started eating
  6. when i am productive, managers buy my this lol
  7. we should always tell a customer this during the 2nd step of the customer journey
  8. what do we give with the receipt
  9. burger containing rocket pesto
  10. most popular milkshake
  11. starter coming with green sauce
  12. what item requires ID when purchasing
  13. what must be in every Take-Away bag
  14. how many steps in the customer journey
  15. burger containing jalepenos
  16. name of our area manager
  17. what can we offer during/after

39 Clues: current special • where do i order? • most popular milkshake • name of our area manager • eyebrows are always fleeky • white wine from New Zealand • what sugar goes with coffee • burger containing jalepenos • burger containing rocket pesto • what can we offer during/after • i should check this every hour • starter coming with green sauce • what do we give with the receipt • ...

Nobody expects more from us than we do 2014-01-03

Nobody expects more from us than we do crossword puzzle
Across
  1. A private label brand
  2. Most used button on the keyboard
  3. Document used for customer return material
  4. “____ is always right!”
  5. Aka customer delivery address
  6. Begins each August 1st
  7. Jumpword for Bid/Order/Direct
  8. Tracks status of a salesman orders
  9. Refund process
  10. Used to place an order on hold
  11. Customer’s bill
  12. Contact for tech. issue
  13. FEI’s primary software
  14. Grouping of related product typically by vendor
  15. Type of order delivered from supplier to customer
Down
  1. Semi-annual warehouse event
  2. A private label brand usually sold in showrooms
  3. Credit memo for cash customer
  4. Contact for a DC order
  5. Abbr for commands found at the bottom of Trilogie screens
  6. Jumpword used to calculate freight
  7. Abbr. for computer to computer exchanges
  8. Account linked to main customer account
  9. Date that customer needs product
  10. Manages email and contacts
  11. Electronic signature device
  12. Used for delivery ETA
  13. Jumpword for accounts receivable
  14. System used for credit applications
  15. Ferguson Website
  16. Abbr. for our online learning center
  17. Abbr. for the daily operational review

32 Clues: Refund process • Customer’s bill • Ferguson Website • A private label brand • Used for delivery ETA • Contact for a DC order • Begins each August 1st • FEI’s primary software • “____ is always right!” • Contact for tech. issue • Manages email and contacts • Semi-annual warehouse event • Electronic signature device • Credit memo for cash customer • Aka customer delivery address • ...

I love my customer 2016-05-31

I love my customer crossword puzzle
Across
  1. What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
  2. The Complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer complaints (10) Down
  3. According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
  4. Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8)
  5. The customer -------- is what a customer undertakes from FNOL through to settlement (7)
  6. In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
  7. The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
  8. What is the colour of the Sanguine personality type? (6)
Down
  1. If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
  2. What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
  3. What allows us to understand what calls we are receiving and where exactly during the claims lifecycle our processes are failing our customers and causing them to call us? (4-7)
  4. When was the last I love My customer campaign? (5)
  5. In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
  6. What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
  7. What does the E in AES stand for? (10)
  8. NPS is the key tool Allianz uses to measure customer ----------- (7)
  9. What does like the last E in EASE stand for? (7)
  10. At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)

18 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • What is the colour of the Sanguine personality type? (6) • NPS is the key tool Allianz uses to measure customer ----------- (7) • Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8) • ...

customer service 2023-06-30

customer service crossword puzzle
Across
  1. A thing that happens, especially one of importance
  2. A person that visits the casino is our
  3. Native American people who developed in Florida in the 18th century
  4. A thing that is given free, often for promotional purposes
  5. A global loyalty program unlike any other
  6. An instance of selecting the winner or winners
  7. When a guest receives free play because they have a valid email
  8. A series of contests between several guests, who compete for an overall prize
Down
  1. A guest that has a Unity card
  2. A machine that you try to win money from by putting coins into it
  3. A northerner who moves to a warmer southern state in the winter
  4. A polite word or sign of welcome or recognition
  5. An extra amount of free play that is added to someone’s account because of their play
  6. A membership that you must be invited not by earning tier credits
  7. our entry level membership
  8. When a guest earns 15,000 tier points, they become an
  9. Our second-tier level that you must earn 4,000 tier credits
  10. When a guest wins over 1,200 it is considered a….
  11. A public room or building where gambling games are played

19 Clues: our entry level membership • A guest that has a Unity card • A person that visits the casino is our • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

CUSTOMER SERVICE 2020-07-11

CUSTOMER SERVICE crossword puzzle
Across
  1. the quality
  2. the
  3. spoken
  4. a broadly
  5. a person
  6. a means
  7. the quality
  8. maximum
  9. Expected
  10. achieving
Down
  1. the process or act
  2. fullfilment
  3. reacting
  4. say something
  5. the act
  6. the showing of politeness in one's attitude and behaviour towards others
  7. work partner
  8. feeling
  9. very enthusiastic
  10. Free

20 Clues: the • Free • spoken • the act • a means • maximum • feeling • reacting • a person • Expected • a broadly • achieving • the quality • fullfilment • the quality • work partner • say something • very enthusiastic • the process or act • the showing of politeness in one's attitude and behaviour towards others

Customer Service 2020-10-09

Customer Service crossword puzzle
Across
  1. reason 80% customers don’t return (2 words)
  2. what customers do if they are upset or disappointed
  3. the rules for proper behaviors and manners
  4. getting back to customers who have made a complaint (2 words)
  5. it is important to start with the right ______
  6. it is important to know your town and ________
  7. important behavior to maintain when meeting people (2 words)
  8. what you should do when two new people are meeting
  9. important behavior, can give away how you really feel (2 words)
Down
  1. the least effective way to communicate
  2. sharing information
  3. getting information from customers, regarding a product or service
  4. impression which are form in seconds
  5. greet guests ________
  6. it is important to _____ your products, services and customers
  7. doing the right, polite behavior
  8. how many people you tell if you don’t like a product or service
  9. avoid ____ terms
  10. the most common form of communication through the eyes

19 Clues: avoid ____ terms • sharing information • greet guests ________ • doing the right, polite behavior • impression which are form in seconds • the least effective way to communicate • the rules for proper behaviors and manners • reason 80% customers don’t return (2 words) • it is important to start with the right ______ • it is important to know your town and ________ • ...

Customer Service 2022-03-01

Customer Service crossword puzzle
Across
  1. Method of gathering information through phone calls
  2. The conduct aim or qualities that characterize or mark a profession
  3. Service a customer received before during and after a purchase or service
  4. Continuously returns to conduct business with the same organization
  5. Service that motivates a customer to purchase a product or service
  6. When the customers' expectations are met
  7. individuals within the same organization
  8. The "P" in professionalism
  9. A customer who is easy to deal with and doesn't complain
  10. Purchases service or product from outside the business
Down
  1. Customers grouped together to discuss topics relating to the company. ​
  2. Speaks too much and is far from the point
  3. Csr attribute relating to time
  4. Gets straight to the point
  5. Communication in which physical behaviors are used to express or convey the information
  6. uses people unknown to company personnel to visit the company to assess the first impression
  7. Answered with Yes or No
  8. The "O" in professionalism
  9. Thinking of new ways to do your job and satisfy customers
  10. They determine the success of a company's product

20 Clues: Answered with Yes or No • Gets straight to the point • The "O" in professionalism • The "P" in professionalism • Csr attribute relating to time • When the customers' expectations are met • individuals within the same organization • Speaks too much and is far from the point • They determine the success of a company's product • ...

Customer Service 2020-10-09

Customer Service crossword puzzle
Across
  1. reason 80% customers don’t return (2 words)
  2. what customers do if they are upset or disappointed
  3. the rules for proper behaviors and manners
  4. getting back to customers who have made a complaint (2 words)
  5. it is important to start with the right ______
  6. it is important to know your town and ________
  7. important behavior to maintain when meeting people (2 words)
  8. what you should do when two new people are meeting
  9. important behavior, can give away how you really feel (2 words)
Down
  1. the least effective way to communicate
  2. sharing information
  3. getting information from customers, regarding a product or service
  4. impression which are form in seconds
  5. greet guests ________
  6. it is important to _____ your products, services and customers
  7. doing the right, polite behavior
  8. how many people you tell if you don’t like a product or service
  9. avoid ____ terms
  10. the most common form of communication through the eyes

19 Clues: avoid ____ terms • sharing information • greet guests ________ • doing the right, polite behavior • impression which are form in seconds • the least effective way to communicate • the rules for proper behaviors and manners • reason 80% customers don’t return (2 words) • it is important to start with the right ______ • it is important to know your town and ________ • ...

customer service 2023-06-24

customer service crossword puzzle
Across
  1. A thing that happens, especially one of importance
  2. A person the visits the casino
  3. Native American people who developed in Florida in the 18th century
  4. A thing that is given free, often for promotional purposes
  5. A global loyalty program unlike any other
  6. An instance of selecting the winner or winners
  7. When a guest receives free play because they have a valid email
  8. A series of contests between several guests, who compete for an overall prize
Down
  1. A guest that has a Unity card
  2. A machine that you try to win money from by putting coins into it
  3. A northerner who moves to a warmer southern state in the winter
  4. A polite word or sign of welcome or recognition
  5. An extra amount of free play that is added to someone’s account because of their play
  6. A membership that you must be invited not by earning tier
  7. Our entry level membership
  8. When a guest earns 15,000 tier points, they become an
  9. Our second-tier level that you must earn 15,000 tier points to become
  10. When a guest wins over 1,200 it is considered a….
  11. A public room or building where gambling games are played

19 Clues: Our entry level membership • A guest that has a Unity card • A person the visits the casino • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

Customer Service 2023-10-02

Customer Service crossword puzzle
Across
  1. When someone needs to stop working for a period of time
  2. What we want to be when someone calls with a challenge
  3. When multiple teams work together
  4. What the COE reviews and makes recommendations for action
  5. What we strive for with Customer Service
  6. The team that is our call center
  7. What happens when we help someone, they are?
  8. What's considered our business hours
  9. What Workday is for us
  10. Hear with intention
Down
  1. Who runs Labor Law Posters?
  2. What we always want to be when someone calls us
  3. The training we send out each year
  4. What some may need in the morning
  5. Who calls the HRSC?
  6. What we do when we look up an answer
  7. Provide the best to the customer
  8. If the caller is upset, remain
  9. Who do we send Tier 2 questions to?

19 Clues: Who calls the HRSC? • Hear with intention • What Workday is for us • Who runs Labor Law Posters? • If the caller is upset, remain • The team that is our call center • Provide the best to the customer • What some may need in the morning • When multiple teams work together • The training we send out each year • Who do we send Tier 2 questions to? • ...

customer service 2024-03-14

customer service crossword puzzle
Across
  1. Sebutkan satu strategi untuk meningkatkan retensi pelanggan
  2. Apa itu "emosional intelligence" dalam konteks customer service?
  3. Apa yang dimaksud dengan "pemecahan masalah" dalam customer service?
  4. Apa yang dimaksud dengan "kecepatan respons" dalam customer service?
  5. Apa manfaat dari memberikan pelayanan yang ramah?
  6. Sebutkan satu contoh layanan pelanggan yang luar biasa.
  7. Apa yang dimaksud dengan "pelatihan customer service"?
  8. Mengapa penting memiliki keterampilan komunikasi yang baik dalam customer service?
  9. Apa yang dimaksud dengan "customer service"?
  10. Mengapa penting untuk mendengarkan dengan baik dalam customer service?
Down
  1. Apa peran teknologi dalam meningkatkan layanan pelanggan?
  2. Mengapa penting untuk mengukur kepuasan pelanggan secara teratur?
  3. Mengapa penting untuk memberikan jawaban yang tepat waktu?
  4. Sebutkan satu contoh masalah umum dalam layanan pelanggan
  5. Apa arti dari "loyalitas pelanggan"?
  6. Bagaimana cara mengelola konflik dalam layanan pelanggan?
  7. Mengapa penting untuk menjaga privasi pelanggan?
  8. Sebutkan satu teknik untuk meningkatkan kepuasan pelanggan

18 Clues: Apa arti dari "loyalitas pelanggan"? • Apa yang dimaksud dengan "customer service"? • Mengapa penting untuk menjaga privasi pelanggan? • Apa manfaat dari memberikan pelayanan yang ramah? • Apa yang dimaksud dengan "pelatihan customer service"? • Sebutkan satu contoh layanan pelanggan yang luar biasa. • Apa peran teknologi dalam meningkatkan layanan pelanggan? • ...

Disposition Reasons 2024-04-09

Disposition Reasons crossword puzzle
Across
  1. I paid DriveERT in full but I still have a hold at DMV.
  2. A customer called in and just wants to know the balance.
  3. The images of my LPN are all dark.
  4. My correct LPN is "ABC3" but i'm being billed for "ABCE".
  5. Customer requesting to make a payment
  6. I have questions about toll relief.
Down
  1. I am a customer and I received my statement 60 days late.
  2. I am a customer and I have questions about my EZ Pass account.
  3. A scenario where documentation is requested but a dispute is not entered and the call is not transferred.
  4. The IVR did not process my payment.
  5. Venture is not working properly so you can's assist the customer.
  6. I am a customer requesting to speak to the collections agency that is in charge of my account.
  7. The caller's line disconnected.
  8. The website is giving me an error message when I try to make a payment.
  9. I am a customer and I hate the new $26.50 late fee billing structure.
  10. My LPN is registered in VA but the image on my bill shows a CA LPN.
  11. Whenever I have to transfer a customer to another person within the company.
  12. A callback was requested by the caller but they did not answer.
  13. I am a customer calling in to report debris in the tunnel.

19 Clues: The caller's line disconnected. • The images of my LPN are all dark. • The IVR did not process my payment. • I have questions about toll relief. • Customer requesting to make a payment • I paid DriveERT in full but I still have a hold at DMV. • A customer called in and just wants to know the balance. • I am a customer and I received my statement 60 days late. • ...

berners st 2017-04-08

berners st crossword puzzle
Across
  1. pesterella: burger containing rocket pesto
  2. eyebrows are always fleeky
  3. ninja: current special
  4. this person has an addiction to chocolate
  5. what item requires ID when purchasing
  6. burger containing jalepenos
  7. what do we give with the receipt
  8. bites: starter coming with green sauce
  9. how many minutes must the food come in, before a customer entitled to a free lunch
  10. what can we offer during/after
  11. number: we should always tell a customer this during the 2nd step of the customer journey
  12. how many steps in the customer journey
  13. white wine from New Zealand
  14. when i am productive, managers buy my this lol
  15. when you go to three restaurants you become this
  16. most popular milkshake
  17. how many sizes of wine do we offer
  18. what must be in every Take-Away bag
Down
  1. i ask if the customer would like this
  2. customers can have this while they wait
  3. hippy: burger containing beetroot hummus
  4. i must do this once a customer has started eating
  5. station: what should we point out to the customer at the end of their transaction
  6. what sugar goes with coffee
  7. where do i order?
  8. this manager loves meat and cheese
  9. what should i do with the with the plates before the customer leaves
  10. i should suggest great options to customers
  11. i should check this every hour
  12. the greatest, most amazing, weirdest person in the management team
  13. sauce coming with chicken skewers
  14. i will give this to the customer as a gesture of goodwill
  15. burger: what do customers get as a reward on their birthday
  16. kahuna: turnover, NPS and sales growth contribute to this
  17. i can't serve a customer that has this
  18. how many hours do we keep mayo on the pass for once it has left the fridge
  19. when a customer uses the app they can claim this
  20. the tallest member of the management team

38 Clues: where do i order? • ninja: current special • most popular milkshake • eyebrows are always fleeky • what sugar goes with coffee • burger containing jalepenos • white wine from New Zealand • i should check this every hour • what can we offer during/after • what do we give with the receipt • sauce coming with chicken skewers • this manager loves meat and cheese • ...

Excellent Customer Experience 2021-02-25

Excellent Customer Experience crossword puzzle
Across
  1. What to say after every interaction
  2. Keep this clean
  3. Use this word instead of "do"
  4. Stop what you are doing
  5. What we give to our customers and co-workers
  6. Who comes first
  7. Facial expression
  8. Not talking
Down
  1. Type of questions to ask a customer
  2. Keep this professional
  3. Not sitting
  4. Type of attitude
  5. What to do when a customer comes over to you
  6. This is looking up and out
  7. A word we should not use
  8. When you should greet the customer
  9. Type of attitude we have every day
  10. Welcome the customer
  11. Important to your conversation

19 Clues: Not sitting • Not talking • Keep this clean • Who comes first • Type of attitude • Facial expression • Welcome the customer • Keep this professional • Stop what you are doing • A word we should not use • This is looking up and out • Use this word instead of "do" • Important to your conversation • When you should greet the customer • Type of attitude we have every day • ...

Energy Savings 2021-05-31

Energy Savings crossword puzzle
Across
  1. If a customer earns their $50 reward, what other challenge can they than participate in?
  2. Where can a customer purchase a home energy monitor?
  3. Acronym for Energy Conservation Assistance Program
  4. What direct should a ceiling fan be in, in colder weather?
  5. What appliance can account for as much as 25% of energy use?
  6. A program to help identify appliances that meet or exceed certain standards of energy efficiency
  7. What does the R mean in terms of how insulation is measured?
Down
  1. What can a customer receive as a promotion to help customer save electricity.
  2. Low income customer can get a free ESK if they meet a predefined __________.
  3. To activate a reduction ______, to try to reduce their power consumption by 10% a customer must navigate to the Team Power Smart Member Tool Box.
  4. To earn a $50 or $25 credit, what must the customer be apart of? (use acronym)
  5. Who can a customer call regarding items within their ESK?
  6. You can receive a rebate for ______ & doors.
  7. What meters can no longer be supported by Team Power Smart?
  8. What decide allows a customer to see real time energy use? (acronym)
  9. Recommended temps for this appliance is 2-3 degrees Celsius
  10. What appliance can a customer use without the dry cycle to conserve energy?

17 Clues: You can receive a rebate for ______ & doors. • Acronym for Energy Conservation Assistance Program • Where can a customer purchase a home energy monitor? • Who can a customer call regarding items within their ESK? • What direct should a ceiling fan be in, in colder weather? • What meters can no longer be supported by Team Power Smart? • ...

Zulily Crossword Puzzle 2020-12-16

Zulily Crossword Puzzle crossword puzzle
Across
  1. shipped directly from the vendor
  2. used to notify the FC of a problem
  3. person who shops at Zulily
  4. customer no longer wants, label sent
  5. printed information for a return
  6. action taken when customer no longer wants item
  7. left on order for next rep
  8. not working, broken, torn
  9. angry customer asks for supervisor
  10. information used to identify the caller
  11. another name for eGain
Down
  1. needed in order to receive emails
  2. company responsible for deliveries
  3. used to find an order's whereabouts
  4. where to look for customer account
  5. may give as store credit or OMP
  6. a secret monitor done on a call
  7. person partially responsible for your success
  8. where is my order
  9. information provided over life of account

20 Clues: where is my order • another name for eGain • not working, broken, torn • person who shops at Zulily • left on order for next rep • may give as store credit or OMP • a secret monitor done on a call • shipped directly from the vendor • printed information for a return • needed in order to receive emails • used to notify the FC of a problem • company responsible for deliveries • ...

YOU Are an Important Piece of the Puzzle!! 2020-02-25

YOU Are an Important Piece of the Puzzle!! crossword puzzle
Across
  1. Always treat your customers with _______!
  2. Be sure to keep a good ____ when speaking to customers.
  3. We always want to make our customers feel ______.
  4. In order to understand what a customer needs, we must ______ to what they are saying.
  5. To recognize the fact, importance or quality of.
  6. A positive one will make your day better!
  7. Avoiding excessive non-productive time and keeping the customer on track.
  8. Who ties the whole thing together?
  9. Taking personal responsibility for customer's complaints.
  10. "Thank you so much, I appreciate your patience"
  11. Treat each customer as if they're the ____one you'll deal with that day.
  12. "May I have the name of your REP?"
  13. Follow-up questions that we ask when we do not fully understand a situation.
  14. Anticipating problems, heading them off and alerting the customer,
  15. Greet every customer with a _____!
  16. Doing the right thing when no one is looking is to have _________.
Down
  1. "It'll be my pleasure to assist you today"
  2. Customer complaints should be seen as an ___________ to improve service.
  3. When a customer is upset, you must remain ____.
  4. "I'm so sorry to hear that"
  5. Working to gain a clear understanding of the customer's needs and guiding to understand them.
  6. The act of speaking on behalf of or in support of the customer.
  7. Required or expected to justify actions or decisions; responsible
  8. Who are we here to help?
  9. My Oncor Alerts, Post Call Survey, Email, Photo Collection
  10. Delighting your customers means you are _________ their expectations.

26 Clues: Who are we here to help? • "I'm so sorry to hear that" • Who ties the whole thing together? • "May I have the name of your REP?" • Greet every customer with a _____! • Always treat your customers with _______! • A positive one will make your day better! • "It'll be my pleasure to assist you today" • When a customer is upset, you must remain ____. • ...

Progressive Leasing Crossword 2019-03-28

Progressive Leasing Crossword crossword puzzle
Across
  1. If a customer has online banking we can often offer them
  2. A website to submit tickets to IT
  3. The amount the customer is allowed to spend with their lease
  4. A monthly meeting where we go over how to improve on calls
  5. The customer must sign the lease and make the - Before we can release merchandise
  6. A newer retailer we recently launched 600+ stores with
  7. A retailer chain that sells jewelry
  8. The department that grades our calls
  9. A retailer that sells mattresses; also a color.
  10. An amount added to the customers original approval limit
Down
  1. Before the customer can take possession of the merchandise they must sign a
  2. An online integrated retailer that works specifically with our pilot team
  3. Make sure to leave one of these on each account
  4. Before using Progressive Leasing customers must fill out an
  5. If a customer does a return often times the store will need to send us a
  6. A retailer can be paid via ACH or through
  7. After a customer makes the IP they can take possession of their
  8. Select one of these at the end of each call
  9. A search engine we should always check first
  10. If a customer is over 60 days delinquent you would transfer them to
  11. If a customer is not approved they will receive a

21 Clues: A website to submit tickets to IT • A retailer chain that sells jewelry • The department that grades our calls • A retailer can be paid via ACH or through • Select one of these at the end of each call • A search engine we should always check first • Make sure to leave one of these on each account • A retailer that sells mattresses; also a color. • ...

GPL Crossword 2014-10-09

GPL Crossword crossword puzzle
Across
  1. Refer to Article 4 for the correct process and handle situations
  2. APR is broken down in order for customers to pay in full early
  3. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  4. fifth business day before 5:30pm ET
  5. part of a scheduled payment
  6. Post Funding, account holder has paid off first and taken additional loan(s)
  7. "I think your interest is to high"
  8. The customer has signed the loan agreement on a current or past loan
  9. required to utilize this comment class when a system generated note is recorded
  10. To reissue funds to bank account we have to wait 3 banking business day for
Down
  1. “Ive had to call back three times today to get this issue resolved”
  2. Customer makes payment above scheduled amount
  3. loan is unsecured and is paid back in equal payments at fixed intervals
  4. Pre Application, no account in Admin
  5. The customer has made changes to the application
  6. customer is eligible for a refinance option, calling in to inquire on process
  7. Payment required based on loan terms and agreement
  8. verification document(s) fail/pass
  9. Email sent to customer containing a 6 digit number required for application process
  10. customer calls in, agent unable to hear
  11. System generated feature, not always offered
  12. cci adv “I need to make pymnt arrangements” acct is pastdue

22 Clues: part of a scheduled payment • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • Pre Application, no account in Admin • customer calls in, agent unable to hear • System generated feature, not always offered • Customer makes payment above scheduled amount • The customer has made changes to the application • ...

Customer Service Key Concepts 2020-11-04

Customer Service Key Concepts crossword puzzle
Across
  1. There's never a ___________ time to do business with a customer, if your doors are open for business.
  2. You as an employee are one of your company's most valuable ___________.
  3. Businesses earn a lot of money because they are ___________.
  4. The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
  5. Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
  6. Do more than you get ___________ for.
  7. In the long run, repeat business depends on customer ___________.
  8. When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.
Down
  1. Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
  2. Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
  3. Positive thinking produces positive ___________.
  4. Fix the problem not the ___________.
  5. Use your own ___________ as a customer to help you understand the principles of good customer relations.
  6. Customers are judging and grading the service they receive during every ___________ at your place of business.
  7. Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
  8. Be a problem-___________.
  9. Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

17 Clues: Be a problem-___________. • Fix the problem not the ___________. • Do more than you get ___________ for. • Positive thinking produces positive ___________. • Businesses earn a lot of money because they are ___________. • In the long run, repeat business depends on customer ___________. • You as an employee are one of your company's most valuable ___________. • ...

Nobody expects more from us than we do 2014-01-03

Nobody expects more from us than we do crossword puzzle
Across
  1. Type of order delivered from supplier to customer
  2. Ferguson Website
  3. Manages email and contacts
  4. Aka customer delivery address
  5. Begins each August 1st
  6. Jumpword used to calculate freight
  7. Used for delivery ETA
  8. System used for credit applications
  9. Abbr for software used to manage warehouse operations
  10. “____ is always right!”
  11. FEI’s primary software
  12. Semi-annual warehouse event
  13. Jumpword for Bid/Order/Direct
  14. Used to place an order on hold
  15. Abbr for commands found at the bottom of Trilogie screens
  16. Date that customer needs product
  17. Grouping of related product typically by vendor
  18. Document used for customer return material
  19. Most used button on the keyboard
  20. Abbr. for computer to computer exchanges
Down
  1. Tracks status of a salesman orders
  2. Contact for a DC order
  3. Contact for tech. issue
  4. Jumpword for accounts receivable
  5. A private label brand
  6. A private label brand usually sold in showrooms
  7. Abbr. for the daily operational review
  8. Credit memo for cash customer
  9. Electronic signature device
  10. Refund process
  11. Account linked to main customer account
  12. Jumpword to copy an order
  13. Abbr. for our online learning center
  14. Customer’s bill

34 Clues: Refund process • Customer’s bill • Ferguson Website • A private label brand • Used for delivery ETA • Contact for a DC order • Begins each August 1st • FEI’s primary software • Contact for tech. issue • “____ is always right!” • Jumpword to copy an order • Manages email and contacts • Semi-annual warehouse event • Electronic signature device • Aka customer delivery address • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  2. A value proposition that satisfies a new set of needs that customer did not know they had
  3. Four step process invented by Steve Blank
  4. Building a quick study model
  5. Selling less of more
  6. People who can make potential futures tangible
  7. Breakthrough in customer understanding
  8. A person or group who obstructs the process searching and purchasing a product
  9. Bringing together two or more distinct but interdependent groups of customers
  10. Something a company should do to identify patterns
  11. Rationale of how an organization creates, delivers, and captures value
Down
  1. subdivision of a market into discrete customer groups
  2. Things that prevent or slow down a customer from completing a job
  3. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  4. One of the five stages of business
  5. Tool used to gain a deeper insight into their customers
  6. Strategic testing tool to design and structure research and experiments
  7. Don’t distinguish between different customer segments
  8. A person or group the decision maker might listen to
  9. Actual or perceived benefit that satisfies what a customer wants

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

Terms and Concepts 2020-03-21

Terms and Concepts crossword puzzle
Across
  1. Another name for Distribution Center
  2. RX Item
  3. An automatic order (two words)
  4. Used to limit how much of an item a customer can purchase
  5. System used by the customer to place orders (two words)
  6. Item that does not require prescription
  7. Drug or substance used to treat, alleviate or prevent symptoms of a disease or illness
  8. Equivalent to a branded item
Down
  1. A type of order that is sent to a customer from their non-primary DC (two words)
  2. What happens when the customer no longer needs an item they have
  3. When a manufacturer sends an item directly to a customer (two words)
  4. Tell the customer when an item should be used by (two words)
  5. Tells the manufacturer what batch a drug was made with (two words)
  6. What is filed when there is an issue with an item in a delivery
  7. An order placed for a life or death situation (two words)
  8. Type of order submitted when we are temporarily out of stock (two words)
  9. A _______ Substance that is considered dangerous
  10. Where Customer information is housed (two words)
  11. Where CARE processes orders

19 Clues: RX Item • Where CARE processes orders • Equivalent to a branded item • An automatic order (two words) • Another name for Distribution Center • Item that does not require prescription • A _______ Substance that is considered dangerous • Where Customer information is housed (two words) • System used by the customer to place orders (two words) • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. A person or group who obstructs the process searching and purchasing a product
  2. Four step process invented by Steve Blank
  3. subdivision of a market into discrete customer groups
  4. Something a company should do to identify patterns
  5. Rationale of how an organization creates, delivers, and captures value
  6. Bringing together two or more distinct but interdependent groups of customers
  7. One of the five stages of business
  8. Breakthrough in customer understanding
  9. Selling less of more
  10. A value proposition that satisfies a new set of needs that customer did not know they had
Down
  1. Don’t distinguish between different customer segments
  2. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  3. A person or group the decision maker might listen to
  4. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  5. Actual or perceived benefit that satisfies what a customer wants
  6. Building a quick study model
  7. Things that prevent or slow down a customer from completing a job
  8. Strategic testing tool to design and structure research and experiments
  9. People who can make potential futures tangible
  10. Tool used to gain a deeper insight into their customers

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

Issue Classification: Complaint 2021-11-08

Issue Classification: Complaint crossword puzzle
Across
  1. Customer complaint against store associate with customer at pick up.
  2. Customer reporting driver due to an issue that would need 7-11 attorney involvement.
  3. Complaint regarding something referring to the driver not already mentioned.
  4. Customer is unhappy with something related to the app.
  5. Complaint against the store not providing the item substitution selected on the app.
  6. Complaint against store due to not providing additional condiments with food items. Ex. Big bite with no Ketchup
  7. Complaint against the store regarding items not available on the app
  8. Customer had a poor experience with the driver and did not like the way the driver behaved or handled the order.
  9. Complaint against the store due to food quality issue
  10. Complaint against the store due to missing items. Ex. Slurpee always missing
Down
  1. Customer complaint against the store due to hot food items unavailable.
  2. Customer complaint about a 7-Eleven store not related to 7Now delivery or pickup order.
  3. Customer complaint against the store associate behavior with the driver.
  4. Customer upset due to driver not following delivery instructions provided through app and not delivering the order.
  5. Customer upset due to driver not wearing mask/No contact dropoff complaint
  6. Customer had a poor experience with an agent and would like to report.

16 Clues: Complaint against the store due to food quality issue • Customer is unhappy with something related to the app. • Customer complaint against store associate with customer at pick up. • Complaint against the store regarding items not available on the app • Customer had a poor experience with an agent and would like to report. • ...

Customer Service Key Concepts 2020-11-04

Customer Service Key Concepts crossword puzzle
Across
  1. There's never a ___________ time to do business with a customer, if your doors are open for business.
  2. You as an employee are one of your company's most valuable ___________.
  3. Businesses earn a lot of money because they are ___________.
  4. The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
  5. Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
  6. Do more than you get ___________ for.
  7. In the long run, repeat business depends on customer ___________.
  8. When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.
Down
  1. Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
  2. Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
  3. Positive thinking produces positive ___________.
  4. Fix the problem not the ___________.
  5. Use your own ___________ as a customer to help you understand the principles of good customer relations.
  6. Customers are judging and grading the service they receive during every ___________ at your place of business.
  7. Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
  8. Be a problem-___________.
  9. Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

17 Clues: Be a problem-___________. • Fix the problem not the ___________. • Do more than you get ___________ for. • Positive thinking produces positive ___________. • Businesses earn a lot of money because they are ___________. • In the long run, repeat business depends on customer ___________. • You as an employee are one of your company's most valuable ___________. • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. Building a quick study model
  2. A person or group who obstructs the process searching and purchasing a product
  3. Don’t distinguish between different customer segments
  4. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  5. A person or group the decision maker might listen to
  6. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  7. Something a company should do to identify patterns
  8. A value proposition that satisfies a new set of needs that customer did not know they had
  9. Actual or perceived benefit that satisfies what a customer wants
  10. subdivision of a market into discrete customer groups
Down
  1. Strategic testing tool to design and structure research and experiments
  2. Four step process invented by Steve Blank
  3. One of the five stages of business
  4. Things that prevent or slow down a customer from completing a job
  5. Selling less of more
  6. Bringing together two or more distinct but interdependent groups of customers
  7. Breakthrough in customer understanding
  8. Rationale of how an organization creates, delivers, and captures value
  9. People who can make potential futures tangible
  10. Tool used to gain a deeper insight into their customers

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

Mrs Hallers Beast Class 2023-05-01

Mrs Hallers Beast Class crossword puzzle
Across
  1. customer = returns on regular basis
  2. or personal satisfaction that customer gets, Benefit
  3. logical reason for buying a product, rational
  4. additional merchandise, suggestion selling
  5. customers do to indicate readiness to buy, buying signals
  6. of other people who might buy, referral
  7. average person can understand, layman’s terms
  8. Decision = when customer makes decision quickly
  9. the customer = approach
  10. or hesitations, or doubts to buy, objections
  11. sales method, get interest by involving the customer
  12. of Sale, POS
  13. for buying motives that are communicated nonverbally, observing
Down
  1. Call = random without leads
  2. should be translated into benefits
  3. sale = decided customer Suggestion Selling, when done properly saves time and money
  4. physical attributes of the product, Feature
  5. over telephone, telemarketing
  6. of closes: trial, which, direct, service, standing room only
  7. ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
  8. reasons not to buy, excuses
  9. associated with a product = emotional
  10. is another name for looking for customers or leads
  11. effort to close a sale, trial
  12. of recording a sale and presenting the customer with proof of payment = sales transaction
  13. = helps get referrals

26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...

PPC DEFINITION CROSSWORD 2013-09-28

PPC DEFINITION CROSSWORD crossword puzzle
Across
  1. Approved exceptions for fee waivers for ineligible CM’s would include Bank Error, ____ Disaster, Medical Emergency, Deceased Customer(For use by Estates), Stranded Traveler or Death in Family
  2. If we do not actively listen or ask enough ____ questions to determine that we fully understand the customer’s request, this may result in the CM calling back or being inappropriately transferred to the incorrect department.
  3. If a customer is unable to remember the MMN or password on the account, we can only provide the CM with the ____letter or number, otherwise this is considered giving security/password hints.
  4. The 5 keys to a great customer experience are Open Effectively, Explain What The Customer Will See Next, Close Effectively, Transfer The Right Way and ______ All of The Customer’s Issues.
  5. Anytime we need to transfer to another department within Chase, we must follow this procedure.
  6. Read ____ regularly to stay up to date on changes that may occur.
  7. If customer asks for a pay off amount, be sure to inform customer of ____. (abbr.)
  8. If a CM states they will be sending a payment w/o a remittance slip, remind customer to include ___ number on check or money order. (2wds)
  9. We must provide a timeframe when the customer can expect to see the credit when doing this.(2wds)
  10. When utilizing this function during connect and introduce, data does not need to be passed to the receiving specialist.
  11. When processing a travel notification, inform the customer of any ____ transaction fees, if applicable.
  12. If a CM calls regarding a cash _____, we must provide the appropriate fee(3% or 5%) including the $10 min., the APR and the Daily Interest Accrual.
  13. If we transfer the customer to another department when we have the ability to assist the customer, this is considered an _________ transfer.
Down
  1. When processing a statement credit in LSP, the timeframe for the credit to post to the account is 2-3 ____ days.
  2. The new terminology for Finance Charges is ____ ____. (2wds)
  3. When making sure we have answered all of the customer’s questions, which of the five keys to a great customer experience are we following? (2wds)
  4. If wait time is ___ minutes or greater, check with your cm to verify preference to wait or call back.
  5. If the account status is showing CLOSED(less than 30 days ago), PAST DUE, or OVERLIMIT, we must provide customer with the _____ statement.
  6. When processing a lost/stolen report, we must always ask if there are any other ____ accounts missing.
  7. PPC'S affect the Customer, Chase and ____.
  8. Advisors are required to access _____ _____ on every call (2wds.)
  9. The new terminology for Default APR is ___ __. (2wds)
  10. Policy,_____ and compliance is the system of monitoring Chase uses in order to ensure that we are delivering accurate, appropriate and relevant information to the customer.

23 Clues: PPC'S affect the Customer, Chase and ____. • The new terminology for Default APR is ___ __. (2wds) • The new terminology for Finance Charges is ____ ____. (2wds) • Read ____ regularly to stay up to date on changes that may occur. • Advisors are required to access _____ _____ on every call (2wds.) • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. A value proposition that satisfies a new set of needs that customer did not know they had
  2. Things that prevent or slow down a customer from completing a job
  3. Don’t distinguish between different customer segments
  4. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  5. Tool used to gain a deeper insight into their customers
  6. Strategic testing tool to design and structure research and experiments
  7. A person or group the decision maker might listen to
  8. Four step process invented by Steve Blank
  9. People who can make potential futures tangible
  10. Actual or perceived benefit that satisfies what a customer wants
  11. Building a quick study model
  12. Breakthrough in customer understanding
  13. Rationale of how an organization creates, delivers, and captures value
Down
  1. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  2. Something a company should do to identify patterns
  3. A person or group who obstructs the process searching and purchasing a product
  4. Selling less of more
  5. Bringing together two or more distinct but interdependent groups of customers
  6. One of the five stages of business
  7. subdivision of a market into discrete customer groups

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

Mrs Hallers Beast Class 2023-05-01

Mrs Hallers Beast Class crossword puzzle
Across
  1. customer = returns on regular basis
  2. or personal satisfaction that customer gets, Benefit
  3. logical reason for buying a product, rational
  4. additional merchandise, suggestion selling
  5. customers do to indicate readiness to buy, buying signals
  6. of other people who might buy, referral
  7. average person can understand, layman’s terms
  8. Decision = when customer makes decision quickly
  9. the customer = approach
  10. or hesitations, or doubts to buy, objections
  11. sales method, get interest by involving the customer
  12. of Sale, POS
  13. for buying motives that are communicated nonverbally, observing
Down
  1. Call = random without leads
  2. should be translated into benefits
  3. sale = decided customer Suggestion Selling, when done properly saves time and money
  4. physical attributes of the product, Feature
  5. over telephone, telemarketing
  6. of closes: trial, which, direct, service, standing room only
  7. ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
  8. reasons not to buy, excuses
  9. associated with a product = emotional
  10. is another name for looking for customers or leads
  11. effort to close a sale, trial
  12. of recording a sale and presenting the customer with proof of payment = sales transaction
  13. = helps get referrals

26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...

Puzzle Marketing 2021-04-04

Puzzle Marketing crossword puzzle
Across
  1. แนวคิดที่นำไปสู่ความสำเร็จในการสร้างความพึงพอใจแก่ลูกค้า
  2. คุณค่าที่ส่งมอบให้ลูกค้า
  3. ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า
  4. การผลิตสินค้าปริมาณมาก และจำกัดเฉพาะกลุ่มลูกค้า
  5. ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค
  6. การสร้างสายสัมพันธ์อันดีกับลูกค้า
  7. การประชาสัมพันธ์
  8. ดัชนีชี้วัดความสำเร็จ
  9. ผู้มีอิทธิพลบนสื่อโซเชียล โดยเป็นผู้ที่ทำคอนเทนต์เผยแพร่ตามแพลตฟอร์มต่างๆ
Down
  1. ห่วงโซ่อุปทาน
  2. การกระตุ้นให้สามารถขายสินค้าได้มากขึ้นด้วยวิธีการต่างๆ
  3. กลยุทธ์การส่งเสริมการขายแบบดึง
  4. ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B)
  5. การแบ่งส่วนตลาด
  6. แนวคิดทางการตลาดรูปแบบหนึ่งที่พยายามขายสินค้าที่ผลิตขึ้นมาโดยการกระตุ้นให้ลูกค้าซื้อสินค้าด้วยมาตราการต่างๆ เพื่อสร้างกำไรจากปริมาณสินค้าที่ขายได้
  7. วงจรชีวิตผลิตภัณฑ์
  8. ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ
  9. ช่องทางการสื่อสารและบริการลูกค้าที่หลากหลายและเชื่อมโยงกันให้เป็นหนึ่งเดียวทั้งแบบออฟไลน์และออนไลน์
  10. การทำการตลาดรูปแบบใหม่บน Platform ดิจิทัลต่างๆ เพื่อเข้าถึงกลุ่มลูกค้าที่โลดแล่นอยู่บนโลกดิจิทัลที่มีอุปกรณ์อิเล็กทรอนิกส์ (Electronic) เป็นสื่อกลาง
  11. คลังสินค้า

20 Clues: คลังสินค้า • ห่วงโซ่อุปทาน • การแบ่งส่วนตลาด • การประชาสัมพันธ์ • วงจรชีวิตผลิตภัณฑ์ • ดัชนีชี้วัดความสำเร็จ • คุณค่าที่ส่งมอบให้ลูกค้า • กลยุทธ์การส่งเสริมการขายแบบดึง • ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B) • การสร้างสายสัมพันธ์อันดีกับลูกค้า • ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ • ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า • ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค • ...

Verizon Customer Service 2015-12-21

Verizon Customer Service crossword puzzle
Across
  1. applies when the customer purchases a new device at a discount
  2. when a customer uses more than the plan or feature allowance
  3. assessed when there is past due balance of $5 or greater
  4. when a customer only receives an electronic copy of the bill
  5. reprint fee fee that is charged to reprint a bill through customer service
  6. what is done when the customer wants to have service transferred into someone else name
  7. call detail is included in the customer's bill with this feature
  8. used when an ESN swap needs to be done on an account & both devices are 4g and active
  9. fee that is charged when service is interrupted due to non-payment
  10. allows customer to choose phone numbers they call that will be unlimited even if they are not Verizon numbers
  11. charged when a device is returned or exchanged
  12. when a customer is paying for the device over a 24 month period
Down
  1. occurs when a customer uses services on another carrier's network and usage is reported after the bill is released or when unexpected conditions occur in our network disrupt the communication to billing
  2. unlimited calls between Verizon customers
  3. partial charges that result from on demand changes
  4. a printed bill that includes a breakdown for all charges but does not include call detail
  5. a call placed to a location outside of the plan's coverage
  6. when a customer keeps their number and leaves/comes to Verizon
  7. charged when there is a new line of service
  8. this charge is assessed when a customer cancels service before fulfilling the contract
  9. alert sent when 75%, 90% & 100% of an allowance has been used
  10. allows a customer to purchase equipment and pay for it on the next statement
  11. an additional copy of a statement
  12. the last day of the billing period
  13. using services while located in an area outside of the plan's coverage
  14. a service that allows customers to monitor and control usage

26 Clues: an additional copy of a statement • the last day of the billing period • unlimited calls between Verizon customers • charged when there is a new line of service • charged when a device is returned or exchanged • partial charges that result from on demand changes • assessed when there is past due balance of $5 or greater • ...

Mystery Shopper Quiz 2014-04-15

Mystery Shopper Quiz crossword puzzle
Across
  1. / Whenever he sells a machine, Michael always mentions the club and all of these that come with it
  2. / Its an easy ABS booster and also makes the Customer feel rewarded for being a Member
  3. / No matter how few Roma's Becky has had, she always does this to the Customer in an excellent manner
  4. / We can all help Kaeleigh in her role by doing our bit in keeping the VM and displays this way
  5. / Pointing out these and suggesting one based on the needs of the Customer makes them feel like an individual
  6. / Kent no longer calls them this, and now refers to Male Customers as sir
  7. / Knowing as much as you can about these makes it easy to suggest one for a Customer who has unique palate
  8. / Jono is full of this and it helps makes the Customers time more enjoyable
Down
  1. / Every Customer that comes in should be greeted with one(Ankit's is beautiful)
  2. / After Listening to the Customer about their Coffee likes, Lauren always manages to come up with a great one
  3. / To make the Customer feel unique, this is something Nina is great
  4. / Advising the customer of this can be beneficial if they live out of town
  5. / One of Stephane's many skills is remembering to say this to every Customer
  6. / If we all are on top of this, the Customer may think we are George Clooney himself
  7. / Its not lunch, its not free alfajores, its not cosi (thats close though), Its the most important thing to us at Nespresso
  8. / One of Vicky's many qualities is asking every Customer she serves, without fail, if they want one of these
  9. / Chad's brilliant idea to put these in all the Bags. We still need to offer them to all Customers though

17 Clues: / To make the Customer feel unique, this is something Nina is great • / Kent no longer calls them this, and now refers to Male Customers as sir • / Advising the customer of this can be beneficial if they live out of town • / Jono is full of this and it helps makes the Customers time more enjoyable • ...

Chapter 14 2023-11-14

Chapter 14 crossword puzzle
Across
  1. An analysis that reveals customers most likely to buy from a firm in the future because they have made purchases recently, frequently, and in amounts that exceed some established minimum.
  2. Behavioral patterns and values that characterize a group of consumers in a target market.
  3. Goal-directed forces that organize and give directions to the tension caused by unsatisfied needs.
  4. The process of grouping things that are perceived as being similar.
  5. A group of brands that a consumer is both aware of and willing to consider as a solution to a purchase need.
  6. Small groups that an individual allows to influence their behavior.
  7. The features or characteristics of a product or service that customers use for comparison.
  8. Divisions within a society having different levels of social prestige.
  9. An interaction between a business and its customers.
  10. A principle that maintains that 80 percent of a company's sales will come from 20 percent of its customers.
Down
  1. a company-wide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on specific customer groups.
  2. The total profit expected from all future sales to a customer.
  3. A process of identifying customers who fit into smaller, more homogeneous
  4. The psychological tension or anxiety that occurs when a customer has second thoughts immediately following a purchase.
  5. A collection of information about a customer as defined by CRM goals including personal, demographic, lifestyle, and transaction data; online habits; past responses; and complaint history
  6. An enduring opinion, based on a combination of knowledge, feelings, and behavioral tendencies.
  7. An approach that recognizes that, with every interaction, customers learn something about a company that will affect their desire to do business there in the future.
  8. An association between a business and a customer that begins (or ends) with a purchase or business deal.
  9. A group member who plays a key communications role.
  10. The starting point for all behavior.
  11. The individual processes that give meaning to the stimuli confronting consumers.

21 Clues: The starting point for all behavior. • A group member who plays a key communications role. • An interaction between a business and its customers. • The total profit expected from all future sales to a customer. • The process of grouping things that are perceived as being similar. • Small groups that an individual allows to influence their behavior. • ...

GRAINGER SUPER HEROES CROSSWORD PUZZLE 2022-03-26

GRAINGER SUPER HEROES CROSSWORD PUZZLE crossword puzzle
Across
  1. BMS MOBILE TEAM IS A SPECIALIZED TEAM FOR WHAT ITEM?
  2. WHAT IS THE PRICING AND LEADTIME DOCUMENT OCCASIONALLY REQUESTED PRIOR TO PLACING AN ORDER
  3. YOU MUST COMPLETE THIS AT THE START OF EVERY CALL
  4. SDS STANDS FOR SAFETY ________ SHEET
  5. SATURDAY SUPER HEROES SERVICE LEADER
  6. TPS STANDS FOR __________ PRODUCT SUPPORT
  7. CPA STANDS FOR CUSTOMER ________ ACCOUNT
  8. THE ONES WHO GET IT DONE
  9. CUSTOMER CALLING TO PURCHASE ITEM(S)
Down
  1. BMS STANDS FOR ______ MANAGEMENT SYSTEMS
  2. SPECIAL QUOTES/ORDERS VIA 3RD PATY SUPPLIERS
  3. YOUR WORK SCHEDULE CAN BE FOUND HERE DAILY
  4. POD STANDS FOR PROOF OF _________
  5. WHEN A COMPANY IS NOT REUIRED TO PAY TAXES THEY ARE CONSIDERED
  6. CUSTOMER CALLING FOR ETA ON AN ORDER
  7. CUSTOMER SUPPORT WITHIN GCOM
  8. STO STANDS FOR STOCK ________ ORDER
  9. BSR STANDS FOR ______ STOCK REQUEST
  10. GRAINGER'S INVENTORY IN A BOOK
  11. INFORMATION ON PREVIOUS CALLS WITH EACH CUSTOMER IS CALLED THE CUSTOMER _______
  12. OUR PROGRAM USED TO CAPTURE EVERY CALL'S INTERATION AND INFORMATION
  13. CONTACT DC'S AND BRANCHES VIA

22 Clues: THE ONES WHO GET IT DONE • CUSTOMER SUPPORT WITHIN GCOM • CONTACT DC'S AND BRANCHES VIA • GRAINGER'S INVENTORY IN A BOOK • POD STANDS FOR PROOF OF _________ • STO STANDS FOR STOCK ________ ORDER • BSR STANDS FOR ______ STOCK REQUEST • CUSTOMER CALLING FOR ETA ON AN ORDER • SDS STANDS FOR SAFETY ________ SHEET • SATURDAY SUPER HEROES SERVICE LEADER • ...

Co-Pilot Article Hunt 2021-11-18

Co-Pilot Article Hunt crossword puzzle
Across
  1. How do I verify a customer?
  2. Do I need to take or transfer this call?
  3. What speed does SIA offer?
  4. Oh no! I forgot what SVI does for my customer!
  5. My customer wants to know information regarding their work order.
  6. What is the EBB?
  7. ...what's an Apple TV?
  8. My customer wants our best offer!
  9. I have a Zendesk Error.
  10. How do I use the Residential Call Tracker?
Down
  1. No promotion for you!
  2. How do I restart a customer's account?
  3. How do I use the My Spectrum App?
  4. What do all these acronyms mean?
  5. How do I know what Contract Buyout is?
  6. How do I teach my customer to use the Spectrum TV App?
  7. What scripting do I need to read to my customer verbatim?
  8. ¿Cómo sé qué paquetes internacionales están disponibles?
  9. How do I know which services are in what part of the country?
  10. How do I enter a Self Install order?

20 Clues: What is the EBB? • No promotion for you! • ...what's an Apple TV? • I have a Zendesk Error. • What speed does SIA offer? • How do I verify a customer? • What do all these acronyms mean? • How do I use the My Spectrum App? • My customer wants our best offer! • How do I enter a Self Install order? • How do I restart a customer's account? • How do I know what Contract Buyout is? • ...

Customer Service Week - Mind Bender 2022-09-12

Customer Service Week - Mind Bender crossword puzzle
Across
  1. Strong feeling when customers return.
  2. Get it ____ the first time.
  3. Polite expression of praise.
  4. Make sure you deliver _____ service.
  5. Violation of code of conduct.
  6. What information / By When / to whom.
  7. Close connection established with customer.
  8. Ability to understand feelings of customer.
Down
  1. Work towards improving customer ____.
  2. Expressing dissatisfaction.
  3. Go the extra ____ for your customers.
  4. It is important to ___ customer needs.
  5. List of points to be considered in a task.
  6. Know how to ___ customer service issues.
  7. Valuable indicator of customer happiness.

15 Clues: Expressing dissatisfaction. • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Make sure you deliver _____ service. • Work towards improving customer ____. • Strong feeling when customers return. • Go the extra ____ for your customers. • What information / By When / to whom. • It is important to ___ customer needs. • ...

HSN Quality and SOP Crossword 2016-08-21

HSN Quality and SOP Crossword crossword puzzle
Across
  1. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  2. A block that prevents customers from using flexpay (2 words)
  3. How many days does the customer have after the order date to add HPP
  4. A customer should generally expect to receive a refund within _____ days of shipping the return
  5. When the customer's account has been sent to _____, she will be prevented from using flexpay for 1-3 years
  6. When the call is connected, you must immediately ____ your customer
  7. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  8. When your customer tells you about their vacation you should _______ their comments
  9. The proper way to offer upsells is to ____ them
Down
  1. You must do this in order to count an item as an upsell
  2. At the end of the call you should give your customer a ____ thank you
  3. Before placing a new order, the customer must pay for any ________ flexpays on the account
  4. When updating an email address or name, you must ____ it back to the customer to verify accuracy
  5. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
  6. Return Date tool found in Quick Links
  7. A type of return policy for defective jewelry, apparel, and accessories
  8. The return timeline is calculated as _____ days from the date the order processed
  9. When entering a new address using QAS, you should ___ it back to the customer
  10. If you need to find out whether a coupon can be used on an item, you can check here
  11. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)

20 Clues: Return Date tool found in Quick Links • The proper way to offer upsells is to ____ them • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • When the call is connected, you must immediately ____ your customer • How many days does the customer have after the order date to add HPP • ...

Customer Service 2020-03-11

Customer Service crossword puzzle
Across
  1. if the tow receipt submitted states an arrest was made (which we dont cover) what do we need in addition to that receipt for confirmation of the arrest
  2. Do we cover a bumper if it is metal
  3. How much of a deductible would the 292 u7 policies have for windshield
  4. Which two documents are not needed when it is a total loss
  5. should we review photos if a dlr or mbr is on the line insisting that we do so trying to expedite a claim that has been on going
  6. How many miles does the member have to be away from home in order to receive food and lodging (other than the green/red notes reflecting 100 miles)
  7. Who do we reimburse for an on site rv repair
  8. Which insurance company do we not need an affidavit for rental
  9. This document can verify all vehicles on the policy
  10. If a member is calling insisting he has coverage for oil change and maintenance and we do not find a policy, which type of claim should we open
  11. What should we always read to the customer prior to gathering any info of the damage for the claim
Down
  1. What should we always do to finalize a windshield repair claim once the cvqs are filled even if it is a denial or we auth the dlr
  2. Which two windshield policies dont have a deductible
  3. Which policies are reimbursement only for rsa
  4. What do we still set up for a windshield bit claim, although we can not dispatch
  5. We cover for PAINTLESS dent repair, if in the case we can see it is just paint transfer in a photo can we move forward
  6. what is one policy that we dont need a claim form for
  7. Do we give out direct extensions to members on the line for client relations agents
  8. Who do we contact if a member is calling in with a vendor complaint and this is the first call
  9. This product code covers a maximum of 6 dents only per membership period

20 Clues: Do we cover a bumper if it is metal • Who do we reimburse for an on site rv repair • Which policies are reimbursement only for rsa • This document can verify all vehicles on the policy • Which two windshield policies dont have a deductible • what is one policy that we dont need a claim form for • Which two documents are not needed when it is a total loss • ...

Customer Service 2023-09-21

Customer Service crossword puzzle
Across
  1. To relate to another's situation.
  2. The people we are here to serve.
  3. Assistance or support for customers.
  4. Two or more people communicating are having this.
  5. What the customer want from us when there is a problem.
  6. Service is about the way we _______ our customers.
  7. The type of experience we want our community to have with Council.
  8. The part of your voice that should be positive.
  9. The opposite of rigid.
  10. A customer who needs immediate action won't like this.
Down
  1. To restate at a high level a customer's issue for clarity.
  2. Service, An important focus of the organization.
  3. You need to ask these to find out what the customer wants.
  4. The standards customers expect.
  5. The act of conveying a message to others.
  6. Paying attention to what one is saying.
  7. To meet customer needs or wants.
  8. Be interested and invested in delivering the best possible service.

18 Clues: The opposite of rigid. • The standards customers expect. • The people we are here to serve. • To meet customer needs or wants. • To relate to another's situation. • Assistance or support for customers. • Paying attention to what one is saying. • The act of conveying a message to others. • The part of your voice that should be positive. • ...

3.05 Customer Service 2021-04-22

3.05 Customer Service crossword puzzle
Across
  1. This is a way to pay for a product over time if a customer does not have all of the money up front.
  2. This is matching product quality and price among businesses.
  3. This type of customer service offers routine service to ensure that the products works correctly.
  4. A salesperson's job is done when a customer is this.
  5. A key to customer service is having a positive
  6. What should a salesperson do to an order after they have taken the order to ensure that the customer receives the product or service?
  7. This is the speed at which customer complaints should be addressed.
  8. Customers' service expectations are based on these types of experiences.
Down
  1. This type of selling is to offer other products or services that will enhance a purchase.
  2. What word describes best the role of customer service in selling?
  3. Quality customer service builds profits through existing customers by generating this type of business.
  4. This is offered as a means to protect the customer if the product breaks or needs repair.
  5. Keeping in touch with clients will help businesses maintain this.
  6. This information from customers help businesses know if customers approve of the products or services.
  7. This type of customer service will teach the customer how to use the product.
  8. This type of support is usually needed for computer trouble shooting problems.

16 Clues: A key to customer service is having a positive • A salesperson's job is done when a customer is this. • This is matching product quality and price among businesses. • What word describes best the role of customer service in selling? • Keeping in touch with clients will help businesses maintain this. • ...

KC 2020-12-08

KC crossword puzzle
Across
  1. check Something you should be doing when creating a new case for a customer
  2. Code you use when updating a previous complaint
  3. MSG Option you select to view an email
  4. Button you would push to ensure your file has everything it needs before you save it
  5. Type Where you would input BC, NR, ER
  6. Option that should be selected to input your notes for your call
  7. Default product code
  8. Tab you select to look at a customer's information
  9. Button you would push if you need to make another file off the A file
  10. Cod, Number on package we need from the customer to check if recalled
  11. Gergoviae Name of the bacteria found in the wipes
  12. What you have to input before you can log in to CRS
  13. Where you write a brief description of what happened during your call
  14. Option you select to make changes to customer's contact information
  15. Subject when a customer has an irriation
  16. Email template you would use if you are sending the customer a bank card
Down
  1. Code you use when there is no update a previous complaint
  2. One of the ways Edwin or Elisa will communicate with you
  3. Button you would push to make changes to an email draft
  4. One of the email queues you are supposed to check
  5. Button you should press when entering a customer's address
  6. type What __ the customer speaks
  7. Option that should be selected if the customer has rash/irritation
  8. What you change the ownership of the case to when a customer is very upset
  9. Subject for general questions
  10. Subject when a customer has an infection
  11. Where the customer is located
  12. Bolt Button you press to link files together
  13. Clark Company that makes the wipes
  14. Template you would use when we need more information from the customer

30 Clues: Default product code • Subject for general questions • Where the customer is located • type What __ the customer speaks • Clark Company that makes the wipes • Type Where you would input BC, NR, ER • MSG Option you select to view an email • Subject when a customer has an infection • Subject when a customer has an irriation • Bolt Button you press to link files together • ...

Puzzle Marketing 2021-04-04

Puzzle Marketing crossword puzzle
Across
  1. การแบ่งส่วนตลาด
  2. ช่องทางการสื่อสารและบริการลูกค้าที่หลากหลายและเชื่อมโยงกันให้เป็นหนึ่งเดียวทั้งแบบออฟไลน์และออนไลน์
  3. การทำการตลาดรูปแบบใหม่บน Platform ดิจิทัลต่างๆ เพื่อเข้าถึงกลุ่มลูกค้าที่โลดแล่นอยู่บนโลกดิจิทัลที่มีอุปกรณ์อิเล็กทรอนิกส์ (Electronic) เป็นสื่อกลาง
  4. แนวคิดทางการตลาดรูปแบบหนึ่งที่พยายามขายสินค้าที่ผลิตขึ้นมาโดยการกระตุ้นให้ลูกค้าซื้อสินค้าด้วยมาตราการต่างๆ เพื่อสร้างกำไรจากปริมาณสินค้าที่ขายได้
  5. การผลิตสินค้าปริมาณมาก และจำกัดเฉพาะกลุ่มลูกค้า
  6. คุณค่าที่ส่งมอบให้ลูกค้า
  7. การประชาสัมพันธ์
  8. คลังสินค้า
  9. การสร้างสายสัมพันธ์อันดีกับลูกค้า
  10. ผู้มีอิทธิพลบนสื่อโซเชียล โดยเป็นผู้ที่ทำคอนเทนต์เผยแพร่ตามแพลตฟอร์มต่างๆ
Down
  1. ดัชนีชี้วัดความสำเร็จ
  2. ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า
  3. แนวคิดที่นำไปสู่ความสำเร็จในการสร้างความพึงพอใจแก่ลูกค้า
  4. ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค
  5. การกระตุ้นให้สามารถขายสินค้าได้มากขึ้นด้วยวิธีการต่างๆ
  6. กลยุทธ์การส่งเสริมการขายแบบดึง
  7. ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B)
  8. ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ
  9. วงจรชีวิตผลิตภัณฑ์
  10. ห่วงโซ่อุปทาน

20 Clues: คลังสินค้า • ห่วงโซ่อุปทาน • การแบ่งส่วนตลาด • การประชาสัมพันธ์ • วงจรชีวิตผลิตภัณฑ์ • ดัชนีชี้วัดความสำเร็จ • คุณค่าที่ส่งมอบให้ลูกค้า • กลยุทธ์การส่งเสริมการขายแบบดึง • ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B) • การสร้างสายสัมพันธ์อันดีกับลูกค้า • ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ • ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า • ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค • ...

Opportunity Management 2015-07-29

Opportunity Management crossword puzzle
Across
  1. This provides an indicator of where an Opportunity is in the Opportunity lifecycle.
  2. A new-to-Bank or other potential Customer that does not yet have a profile in CommSee.
  3. A type of Opportunity created through self-service analytical identification.
  4. Specifies the high-level category that a customer need falls into.
  5. Always an interaction with a customer.
  6. An agreed meeting between customers and team.
  7. The trigger from which the Opportunity is created.
  8. The Employee Responsible and Creator are examples of this.
Down
  1. This indicates how the Opportunity was created (i.e. if it is Customer-Initiated, Broker Connect)
  2. An Activity that is a reminder to make with a customer or team member.
  3. The overall outcome of an Activity on an Opportunity.
  4. Is the potential need or interest of a prospect or existing customer that is likely to result in a sale or service.
  5. An opportunity that is the result of a walk in enquiry or submitted online.
  6. How we manage our sales Opportunities and Prospects.
  7. This tells you where an Opportunity is up to.
  8. Pre-qualified and centrally distributed.
  9. Team or team member who is responsible for progressing and resolving the Opportunity.
  10. The team or team member who receives credit for identifying the Opportunity.
  11. Completed in the course of actioning an Opportunity and does not involve the customer.
  12. The specific customer need that is often captured in the propose stage.
  13. The achievement of dates of the optional and mandatory Activities relating to the Opportunity.
  14. This is the team or team member who enters the Opportunity record in CommSee and may be different to the Opportunity Originator.
  15. This is an Activity that records a communication between a team member and a customer.

23 Clues: Always an interaction with a customer. • Pre-qualified and centrally distributed. • This tells you where an Opportunity is up to. • An agreed meeting between customers and team. • The trigger from which the Opportunity is created. • How we manage our sales Opportunities and Prospects. • The overall outcome of an Activity on an Opportunity. • ...

Customer Service 2015-02-12

Customer Service crossword puzzle
Across
  1. Greeting customers warmly
  2. Advise customers how to get ahead financially
  3. Debt is not a major worry as most are mortgage free with little debt
  4. Wearing your nametag
  5. Own it
  6. Thanking the customer
  7. Listen with empathy
  8. Generates message in FFT that include useful tips & qualified leads
  9. Married, homeowner with children
  10. Enables employees to deliver excellent service to all customers regardless of were the branch is domiciled
  11. Preparing for the day's customer activities
Down
  1. Doing it right the 1st time
  2. Going the extra mile
  3. Simple financial goals and few assets
  4. Keeping the promise
  5. Follow through
  6. Uses open ended questions and parapharasing to gain insight
  7. Foundation on which to build and retain profitable customer relationships

18 Clues: Own it • Follow through • Keeping the promise • Listen with empathy • Going the extra mile • Wearing your nametag • Thanking the customer • Greeting customers warmly • Doing it right the 1st time • Married, homeowner with children • Simple financial goals and few assets • Preparing for the day's customer activities • Advise customers how to get ahead financially • ...

Test 2022-11-25

Test crossword puzzle
Across
  1. System must be ________ when you are away from your desk.
  2. ABC does not allow usage of _________ system though customer has BYOD policy.
  3. Project documents must not be _________ to external internet sites.
  4. Customer VDI cannot be used to navigate unwanted websites which are ________ in ABC.
  5. If there is conflict between ABC security policy and customer security policy then ABC associate has to follow _______ of the two.
  6. Sending email to personal mail ID from business email (ABC or ABC' customer email) is strictly ________.
  7. It is _______ responsibility to check the own system compliance regularly.
  8. All third party/customer provided information must be treated as __________ until and unless specified otherwise by the third party/customer.
Down
  1. User must be always responsible for the act perform by his own _________.
  2. It is always better to ______ security violation internally rather escalated by customer.
  3. Always check recipient email address before click on send button to ensure data _________.
  4. Always check sender's email ID before clicking on any email attachment or link to prevent from ________ attack.
  5. Security requirement for project or account must be governed by _______.
  6. Document signed by associate to protect ABC or ABC' customer confidential business information.(NDA)
  7. Unauthorized ___________ device must not be connected to ABC or client asset in any circumstances.
  8. The_________ of information is responsible for classifying the information, created in any form (electronic or non-electronic), and restricting access to the information.
  9. For any deviation from contractual agreement ________ approval must be obtained.
  10. When you are doing planning or at design state, you must consider ________ requirement as well.
  11. For any release or separation from account, access to customer environment must be revoked within _____ day(s).

19 Clues: System must be ________ when you are away from your desk. • Project documents must not be _________ to external internet sites. • Security requirement for project or account must be governed by _______. • User must be always responsible for the act perform by his own _________. • It is _______ responsibility to check the own system compliance regularly. • ...

Customer Relations Final 2016-03-07

Customer Relations Final crossword puzzle
Across
  1. A customer views the CSR as the _______ of the business.
  2. Occurs as you or your customer converts messages received into familiar ideas by interpreting or assigning meaning.
  3. Vendors, consultants, or departments within a company that rely on colleagues to provide support they need to service their own internal and external customers.
  4. Attitudes or behavior that may be dictated by cultural values.
  5. What does the "O" in SWOT stand for?
  6. Style of communication with high sociability and low dominance.
  7. In the communication cycle, physiological factors such as health, level of attention, mood, mental health or emotional condition; and environmental factors such as sound.
  8. What to yell before throwing a sandwich at a customer.
  9. Occurs as you evaluate what must be done to effectively put your message into a format that your customer will understand.
  10. What you do to adjust your communication style toward another's style.
  11. Important characteristic of a good listener.
Down
  1. Characteristics that make an individual unique and identifiable as part of a group of similar individuals.
  2. Customers signal their approval of a business by voting with their________.
  3. In the communication cycle, factors that distort or change the messages you receive. They include attitude, interests, biases, expectations, experiences, education, beliefs and value, background, culture, and gender.
  4. Communication style that utilizes rapid, expressive speech.
  5. Important way to improve your listening skills.
  6. Process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.
  7. Thing that most dramatically changed customer service in this millennium.
  8. Customers have a need for control and _____________.
  9. Style of communication with low sociability and low dominance.
  10. Style of communication with low sociability and high dominance.

21 Clues: What does the "O" in SWOT stand for? • Important characteristic of a good listener. • Important way to improve your listening skills. • Customers have a need for control and _____________. • What to yell before throwing a sandwich at a customer. • A customer views the CSR as the _______ of the business. • Communication style that utilizes rapid, expressive speech. • ...

DIFFICULT CUSTOMER INTERACTIONS 2022-09-09

DIFFICULT CUSTOMER INTERACTIONS crossword puzzle
Across
  1. The "R" in the CARP model stands for this.
  2. Even if you can't solve the customer's problem, you can come across as concerned and _______.
  3. The best way to get a person on the phone to yield control and start listening is to remain _______.
  4. ______ allows both you and the angry customer to calm down by inserting a "break in the angry interaction."
  5. Rather than refusing a customer request, always try to give ________.
  6. By identifying your _____, you are more likely to be able to stay in control of your own emotions.
  7. You should never counter _____ when a customer is insulting or aggressive since it gets you stuck in an escalating argument.
  8. Language which sounds argumentative or tends to cause conflicts to escalate is called this.
Down
  1. Often, a ______ to a supervisor will cause an abusive customer to behave more appropriately because of the status effect.
  2. The four stage acronym for the Defusing Hostile Customer System.
  3. Angry customer wants you to understand his or her emotional state.
  4. Rule #1 when trying to defuse a customer: Deal with the _______ first.
  5. One very powerful verbal self defense skill involves saying "You are ______" because an angry customer doesn't expect you to say this.
  6. This tactic involves isolating the angry customer on his or her own for a short time to allow him or her to reflect on his or her behavior.
  7. The _______ cycle describes how angry interactions get worse very quickly.
  8. This technique involves focusing the angry customer's attention away from his or her emotions.
  9. "Were you aware that you could..." is a way of using a _______ instead of a direct harsh sounding statement (e.g. "You must go to...")
  10. "Whatever" is an example of a ___ ____ that creates more anger.
  11. When a customer accuses you of something, you should never _____ yourself, since that keeps you in the abuse game.
  12. Customers need to know that you ______ or they will get angrier.

20 Clues: The "R" in the CARP model stands for this. • "Whatever" is an example of a ___ ____ that creates more anger. • The four stage acronym for the Defusing Hostile Customer System. • Customers need to know that you ______ or they will get angrier. • Angry customer wants you to understand his or her emotional state. • ...

Puzzle Marketing 2021-04-04

Puzzle Marketing crossword puzzle
Across
  1. การแบ่งส่วนตลาด
  2. ช่องทางการสื่อสารและบริการลูกค้าที่หลากหลายและเชื่อมโยงกันให้เป็นหนึ่งเดียวทั้งแบบออฟไลน์และออนไลน์
  3. การทำการตลาดรูปแบบใหม่บน Platform ดิจิทัลต่างๆ เพื่อเข้าถึงกลุ่มลูกค้าที่โลดแล่นอยู่บนโลกดิจิทัลที่มีอุปกรณ์อิเล็กทรอนิกส์ (Electronic) เป็นสื่อกลาง
  4. แนวคิดทางการตลาดรูปแบบหนึ่งที่พยายามขายสินค้าที่ผลิตขึ้นมาโดยการกระตุ้นให้ลูกค้าซื้อสินค้าด้วยมาตราการต่างๆ เพื่อสร้างกำไรจากปริมาณสินค้าที่ขายได้
  5. การผลิตสินค้าปริมาณมาก และจำกัดเฉพาะกลุ่มลูกค้า
  6. คุณค่าที่ส่งมอบให้ลูกค้า
  7. การประชาสัมพันธ์
  8. คลังสินค้า
  9. การสร้างสายสัมพันธ์อันดีกับลูกค้า
  10. ผู้มีอิทธิพลบนสื่อโซเชียล โดยเป็นผู้ที่ทำคอนเทนต์เผยแพร่ตามแพลตฟอร์มต่างๆ
Down
  1. ดัชนีชี้วัดความสำเร็จ
  2. ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า
  3. แนวคิดที่นำไปสู่ความสำเร็จในการสร้างความพึงพอใจแก่ลูกค้า
  4. ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค
  5. การกระตุ้นให้สามารถขายสินค้าได้มากขึ้นด้วยวิธีการต่างๆ
  6. กลยุทธ์การส่งเสริมการขายแบบดึง
  7. ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B)
  8. ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ
  9. วงจรชีวิตผลิตภัณฑ์
  10. ห่วงโซ่อุปทาน

20 Clues: คลังสินค้า • ห่วงโซ่อุปทาน • การแบ่งส่วนตลาด • การประชาสัมพันธ์ • วงจรชีวิตผลิตภัณฑ์ • ดัชนีชี้วัดความสำเร็จ • คุณค่าที่ส่งมอบให้ลูกค้า • กลยุทธ์การส่งเสริมการขายแบบดึง • ผลิตภัณฑ์เพื่อการอุตสาหกรรม(B2B) • การสร้างสายสัมพันธ์อันดีกับลูกค้า • ข้อมูลที่ระบุตัวตนของลูกค้าคนนั้นๆ • ช่องทางที่ธุรกิจสามารถใช้ในการติดต่อลูกค้า • ปัจจัยที่มีผลต่อพฤติกรรมการซื้อของผู้บริโภค • ...

Mrs Hallers Beast Class 2023-05-01

Mrs Hallers Beast Class crossword puzzle
Across
  1. Easy sale
  2. Selling over telephone
  3. Suggesting additional merchandise
  4. Getting ready for face-to-face selling situation
  5. Process of recording a sale and presenting the customer with proof of payment
  6. Initial effort to close a sale
  7. Looking for buying motives that are communicated nonverbally
  8. Feeling associated with a product
  9. Names of other people who might buy
Down
  1. Insincere reasons not to buy
  2. Conscious logical reason for buying a product
  3. Concerns or hesitations, or doubts to buy
  4. Greeting the customer
  5. Looking for new customer
  6. Point of Sale
  7. Words average person can understand
  8. Basic, physical attributes of the product
  9. Advantage or personal satisfaction that customer gets
  10. Things customers do to indicate readiness to buy

19 Clues: Easy sale • Point of Sale • Greeting the customer • Selling over telephone • Looking for new customer • Insincere reasons not to buy • Initial effort to close a sale • Suggesting additional merchandise • Feeling associated with a product • Words average person can understand • Names of other people who might buy • Concerns or hesitations, or doubts to buy • ...

CS-CA Manual Crossword 2022-10-14

CS-CA Manual Crossword crossword puzzle
Across
  1. Process we follow to overcome objections
  2. If the customer is getting upset, we want to _________ to the customer.
  3. Electronic part that controls the air flow to the intake system
  4. Daily mileage is equal to or higher than 100 miles per day
  5. Goal to focus on helping customers understand how our ________ benefit them.
  6. The guide used to show how much a mechanic's time for a repair
  7. The disassembly of a mechanical item.
  8. The 'O' in AIOA
  9. ________ listen and take notes.
  10. We turn a negative into a _______.
  11. Brake pads, rubber hoses, belts, rotors are
  12. What tool is used to verify the time it takes to complete a repair
Down
  1. No matter how the call goes we do our ________ best that the customer feels helped.
  2. Accountability, continuous improvement, excellent customer service and ________.
  3. I apologize for the ____________.
  4. Result of oxidation and/or contamination of engine oil
  5. Handling negative reviews, shift the focus to value and positive _______.
  6. Customer agrees with you by giving a
  7. You use this to get on the customers page
  8. It is not ok to be rude or tell the customer to ___ __ _____!
  9. Incorrect denials is ok to call
  10. Customer threatens or calls in with a ______, use judgement & tread lightly
  11. Engine, transmission, differentials, transfer case, turbos are a part of the
  12. Build value and _______ the customer on the claims process and how it works.
  13. Mechanical breakdown insurance for California customers

25 Clues: The 'O' in AIOA • Incorrect denials is ok to call • ________ listen and take notes. • I apologize for the ____________. • We turn a negative into a _______. • Customer agrees with you by giving a • The disassembly of a mechanical item. • Process we follow to overcome objections • You use this to get on the customers page • Brake pads, rubber hoses, belts, rotors are • ...

Customer Support 2020-04-09

Customer Support crossword puzzle
Across
  1. Can you smell something?
  2. Silly name for connectedCARe function
  3. Greatest football team on the planet
  4. Power / Haggis Power
  5. Making sure people get the right stuff
  6. Man's best friend
  7. Royal pain in the backside to support
  8. Things we don't have in the office
  9. Has a trunk
  10. Assists customer with level 1 and 2 help
Down
  1. Testing of units
  2. Long awaited system that was due for release 2 years ago
  3. Large marsupial
  4. Flying mammal
  5. Likes to chase mice
  6. Helping young drivers
  7. System that no one understands
  8. Prawn rings £1

18 Clues: Has a trunk • Flying mammal • Prawn rings £1 • Large marsupial • Testing of units • Man's best friend • Likes to chase mice • Helping young drivers • Power / Haggis Power • Can you smell something? • System that no one understands • Things we don't have in the office • Greatest football team on the planet • Silly name for connectedCARe function • Royal pain in the backside to support • ...

Customer service 2023-05-14

Customer service crossword puzzle
Across
  1. a word that also means a drink
  2. feedback is gathered and used for what purpose?
  3. activities people undertake for fun in their free time
  4. a way of sending a message
  5. friendly, generous reception and entertainment of guests
  6. how a customer should feel the moment they enter the business premises
  7. good eye contact indicates this
  8. visiting different places as a tourist or for work
Down
  1. the best way to find out when having a conversation is to use open ended questions instead of closed questions
  2. customer's expressing dissatisfaction with a product or service
  3. the combined effort of a group, especially when efficient and effective
  4. a way to collect customer feedback
  5. a person's personal presentation and cleanliness
  6. facial expression used to indicate you are pleased to see someone
  7. make up 7% of the way we communicate
  8. a word that also means accommodation
  9. an energetic, and positive interest in something
  10. a harmonious relationship characterised by mutual understanding and empathy that makes good communication easy

18 Clues: a way of sending a message • a word that also means a drink • good eye contact indicates this • a way to collect customer feedback • make up 7% of the way we communicate • a word that also means accommodation • feedback is gathered and used for what purpose? • a person's personal presentation and cleanliness • an energetic, and positive interest in something • ...

GPL Crossword 2014-10-08

GPL Crossword crossword puzzle
Across
  1. customer is eligible for a refinance option, calling in to inquire on process
  2. The loan is approved and waiting on the customer to sign
  3. Pre Application, no account in Admin
  4. customer calls in, agent unable to hear
  5. fifth business day before 5:30pm ET
  6. To reissue funds to bank account we have to wait 3 banking business day for
  7. cust reapplying for a new loan and there is a balance still owed on previous loan
  8. The customer has signed the loan agreement on a current or past loan
  9. cci adv “I have not received my funds”
  10. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  11. Email sent to cust containing a 6 digit number required for application process
  12. verification document(s) fail/pass
  13. Post Funding, account holder has paid off first and taken additional loan(s)
  14. Customer makes payment above scheduled amount
  15. Customers loan is accepted and pending to receive funds, but selected wrong amount and would like to receive more that they were approved for.
  16. Agent is required to advise customer “can negatively effect future loans with GPL”
  17. Payment required based on loan terms and agreement
  18. cci adv “ I am in the process of filing for bankruptcy”
  19. Application stuck and cannot give a result
  20. verification document(s) has been received
  21. cci adv “I need to make pymnt arrangements” acct is pastdue
  22. required to utilize this comment class when a system generated note is recorded
Down
  1. loan is unsecured and is paid back in equal payments at fixed intervals
  2. Date of Birth or Phone Number
  3. Process of removing the bbf to allow deposit/withdraw from customers account
  4. "I think your interest is to high"
  5. cx has expressed concern wrong information is being reported to credit bureaus
  6. cci adv “ Did you receive my documents?”
  7. Social Security Card, Drivers License, Bank Statement, Proof of Income
  8. California customers are not eligible for these type of payments
  9. Customer pays the total balance
  10. Customer does not have an outstanding balance
  11. Pre funding, account holder has not received first loan
  12. System generated feature, not always offered for more funds
  13. “Ive had to call back three times today to get this issue resolved”
  14. part of a scheduled payment
  15. The customer has made changes to the application
  16. Cust must make arrangements by 5:00p ET, one business day prior to due date
  17. customer unable to reset password
  18. 3 banking business days, $30 fee, Account Service contacts
  19. Refer to Article 4 for the correct process and handle situations
  20. customer is need of changing Employer information
  21. "Thank you for calling Great Plains Lending"
  22. APR is broken down in order for customers to pay in full early
  23. used by Verification and Fraud agents
  24. Customer is eligible to reapply in 24 hours or 3 bank business days
  25. Application can be edited by the customer

47 Clues: part of a scheduled payment • Date of Birth or Phone Number • Customer pays the total balance • customer unable to reset password • "I think your interest is to high" • verification document(s) fail/pass • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • cci adv “I have not received my funds” • ...

Credit Cards 2023-05-24

Credit Cards crossword puzzle
Across
  1. Card typically best for balance transfers
  2. reward can be combined with a business card
  3. 4% reward for this purchase
  4. card type to help someone build credit
  5. Plastic that is safer to use than a debit card
  6. 75% is the goal
  7. a transfer that saves customer money
  8. Minimum number of cc a customer should travel with
  9. customer does this to use rewards
Down
  1. Mitigating info can help with a decline
  2. score customer can view with online banking
  3. Recently discontinued consumer card
  4. reward that is the most popular
  5. customer has a high approval opportunity
  6. feeling you get when your branch hits goal
  7. Minimum number of applications expectation
  8. type of credits for CC production
  9. 25% is the goal
  10. type of application if under 21 yrs old
  11. I give conversation hints to bankers

20 Clues: 25% is the goal • 75% is the goal • 4% reward for this purchase • reward that is the most popular • type of credits for CC production • customer does this to use rewards • Recently discontinued consumer card • I give conversation hints to bankers • a transfer that saves customer money • card type to help someone build credit • Mitigating info can help with a decline • ...

GPL Crossword 2014-10-08

GPL Crossword crossword puzzle
Across
  1. Customers loan is accepted and pending to receive funds, but selected wrong amount and would like to receive more that they were approved for.
  2. Application stuck and cannot give a result
  3. cci adv “ I am in the process of filing for bankruptcy”
  4. cci adv “I have not received my funds”
  5. Date of Birth or Phone Number
  6. Agent is required to advise customer “can negatively effect future loans with GPL”
  7. The loan is approved and waiting on the customer to sign
  8. Email sent to cust containing a 6 digit number required for application process
  9. customer is need of changing Employer information
  10. cust reapplying for a new loan and there is a balance still owed on previous loan
  11. Customer pays the total balance
  12. Customer makes payment above scheduled amount
  13. Customer does not have an outstanding balance
  14. Post Funding, account holder has paid off first and taken additional loan(s)
  15. loan is unsecured and is paid back in equal payments at fixed intervals
  16. required to utilize this comment class when a system generated note is recorded
  17. Process of removing the bbf to allow deposit/withdraw from customers account
  18. Cust must make arrangements by 5:00p ET, one business day prior to due date
  19. “Ive had to call back three times today to get this issue resolved”
  20. 3 banking business days, $30 fee, Account Service contacts
  21. verification document(s) has been received
  22. Application can be edited by the customer
  23. Customer is eligible to reapply in 24 hours or 3 bank business days
  24. System generated feature, not always offered for more funds
Down
  1. "Thank you for calling Great Plains Lending"
  2. part of a scheduled payment
  3. The customer has signed the loan agreement on a current or past loan
  4. cx has expressed concern wrong information is being reported to credit bureaus
  5. California customers are not eligible for these type of payments
  6. customer is eligible for a refinance option, calling in to inquire on process
  7. cci adv “I need to make pymnt arrangements” acct is pastdue
  8. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  9. customer unable to reset password
  10. The customer has made changes to the application
  11. Pre funding, account holder has not received first loan
  12. customer calls in, agent unable to hear
  13. used by Verification and Fraud agents
  14. APR is broken down in order for customers to pay in full early
  15. fifth business day before 5:30pm ET
  16. Payment required based on loan terms and agreement
  17. verification document(s) fail/pass
  18. Pre Application, no account in Admin
  19. Refer to Article 4 for the correct process and handle situations
  20. "I think your interest is to high"
  21. To reissue funds to bank account we have to wait 3 banking business day for
  22. Social Security Card, Drivers License, Bank Statement, Proof of Income
  23. cci adv “ Did you receive my documents?”

47 Clues: part of a scheduled payment • Date of Birth or Phone Number • Customer pays the total balance • customer unable to reset password • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • cci adv “I have not received my funds” • ...

GPL Crossword 2014-10-08

GPL Crossword crossword puzzle
Across
  1. The customer has made changes to the application
  2. The customer has signed the loan agreement on a current or past loan
  3. System generated feature, not always offered for more funds
  4. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  5. part of a scheduled payment
  6. “Ive had to call back three times today to get this issue resolved”
  7. APR is broken down in order for customers to pay in full early
  8. required to utilize this comment class when a system generated note is recorded
  9. fifth business day before 5:30pm ET
  10. Refer to Article 4 for the correct process and handle situations
  11. customer calls in, agent unable to hear
  12. loan is unsecured and is paid back in equal payments at fixed intervals
  13. Post Funding, account holder has paid off first and taken additional loan(s)
  14. customer is eligible for a refinance option, calling in to inquire on process
  15. Customer makes payment above scheduled amount
  16. Email sent to cust containing a 6 digit number required for application process
  17. To reissue funds to bank account we have to wait 3 banking business day for
  18. "I think your interest is to high"
  19. Payment required based on loan terms and agreement
  20. Pre Application, no account in Admin
  21. verification document(s) fail/pass
  22. cci adv “I need to make pymnt arrangements” acct is pastdue
  23. "Thank you for calling Great Plains Lending"
  24. customer is need of changing Employer information
  25. Process of removing the bbf to allow deposit/withdraw from customers account
  26. Pre funding, account holder has not received first loan
Down
  1. The loan is approved and waiting on the customer to sign
  2. verification document(s) has been received
  3. cci adv “ I am in the process of filing for bankruptcy”
  4. cci adv “ Did you receive my documents?”
  5. cci adv “I have not received my funds”
  6. Agent is required to advise customer “can negatively effect future loans with GPL”
  7. Customers loan is accepted and pending to receive funds, but selected wrong amount and would like to receive more that they were approved for.
  8. California customers are not eligible for these type of payments
  9. Cust must make arrangements by 5:00p ET, one business day prior to due date
  10. 3 banking business days, $30 fee, Account Service contacts
  11. Customer pays the total balance
  12. Customer is eligible to reapply in 24 hours or 3 bank business days
  13. cust reapplying for a new loan and there is a balance still owed on previous loan
  14. Customer does not have an outstanding balance
  15. cx has expressed concern wrong information is being reported to credit bureaus
  16. Application stuck and cannot give a result
  17. Social Security Card, Drivers License, Bank Statement, Proof of Income
  18. Application can be edited by the customer
  19. customer unable to reset password
  20. Date of Birth or Phone Number
  21. used by Verification and Fraud agents

47 Clues: part of a scheduled payment • Date of Birth or Phone Number • Customer pays the total balance • customer unable to reset password • "I think your interest is to high" • verification document(s) fail/pass • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • cci adv “I have not received my funds” • ...

Marketing 2 EOCA Review 2023-05-01

Marketing 2 EOCA Review crossword puzzle
Across
  1. lists potential customer objections and possible responses to them
  2. an employee’s disregard for or breaking company policies such as leaving work early, taking excessive breaks, or other behaviors counterproductive for producing the expected quality and quantity of work.
  3. stage in the buying process where a salesperson should reinforce a customer's decision
  4. advantages or satisfaction received from a product
  5. advertising that claims that the product is the best of its kind
  6. obtaining a positive agreement to buy
  7. type of closing method where the salesperson has the customer choose between two items
  8. customer objection based on not needing the product
  9. getting a product or brand to appear in movies, video games, etc.
  10. a situation when different parties such as employee and company have incompatible concerns or aims. An example: an employee having two jobs in the same sector and having confidential or proprietary information for either company.
  11. method of handling customer objections that involves asking a question to get more information
  12. customer objection based on not wanting to buy from a specific brand
  13. prospecting method that involves obtaining contacts from current and future customers
  14. being open, truthful, and straightforward
  15. approach where a salesperson welcomes a customer to the store
  16. the picture or graphic in an advertisement
  17. a first attempt to close the sale
  18. the maximum number of items a salesperson should show to a customer at one time
  19. type of closing method that should be used infrequently due to being seen as a pressure tactic
  20. promotional mix element that involves sending marketing messages directly to the customer
  21. advertisement medium that includes bus, billboards, car, etc.
  22. type of closing method used when customer buying signals are strong
  23. promotional mix element that involves paid, impersonal messages to remind, persuade, and inform
  24. fact based reason for making a purchase
  25. selling over the phone
  26. a list of industry contacts to be used in searching for new customers
  27. handling the effects of negative publicity
  28. making a purchase based on feelings
  29. paying money toward an event or cause in exchange for your brand being featured at the event
  30. customer objection based on wanting to purchase the product later
  31. someone who is affected by the decision you make
Down
  1. a set of conduct standards that guide business decisions based on core values and vision
  2. matching a product's features with how it can help the customer
  3. advertisement medium that includes television and radio
  4. the process of looking for customers and preparing for a sale
  5. advertising for a new and innovative product
  6. promotional mix element that involves promoting a positive company image
  7. method of handling customer objections that involves pointing out a better feature that offsets the customer's concern
  8. the act of adhering to a wish, command, standards, or the law
  9. part of an advertisement that provides details
  10. an adverse / hostile workplace action against a person because one or more of the protected characteristics.
  11. any form of direct contact between a salesperson and a customer
  12. part of an advertisement meant to grab the reader's attention
  13. part of an advertisement that shows which brand made the ad
  14. people, planet, and profit
  15. promotional mix element that involves sales people communicating with customers directly and suggesting products
  16. promotional mix element that includes discounts, coupons, sweepstakes, etc.
  17. what AIDA stands for
  18. advertisement medium that includes social media, internet, YouTube, etc.
  19. method of handling customer objections that involves showing the customer that the product works
  20. customer objection based on the product's cost
  21. language that most people can understand
  22. approach where a salesperson asks a customer if they can help them
  23. using technology in ways unrelated to your job or its intended use
  24. method of handling customer objections that involves turning the customer's objection into a positive product feature
  25. techniques used to nurture customer relationships
  26. advertisement medium that includes magazines, flyers, newspapers, etc.
  27. advertising that promotes an idea or social cause
  28. making something less severe, painful, or problematic
  29. calling at random or going door to door to obtain new customers
  30. approach where a salesperson talks to the customer about a product
  31. type of closing method where services or gifts with purchase are offered
  32. customers trust public relations _______ than advertising
  33. a potential new customer or lead
  34. advertising that compares the product of one brand to another

65 Clues: what AIDA stands for • selling over the phone • people, planet, and profit • a potential new customer or lead • a first attempt to close the sale • making a purchase based on feelings • obtaining a positive agreement to buy • fact based reason for making a purchase • language that most people can understand • being open, truthful, and straightforward • ...

Customer Centricity Crossword Puzzle 2020-08-13

Customer Centricity Crossword Puzzle crossword puzzle
Across
  1. We can stay _____________ by building capability in emerging technologies
  2. Center of e_________________
  3. Our vision is that we partner with CI and add V_______ to their business through our IT capabilities.
  4. A very important sub tenet of Delivery Excellence
  5. Take ________ for products, services and solutions we deliver to customer
  6. CI is the _______ largest customer of RBEI (second, third, fourth, etc?
  7. We need to go beyond our customer's expectations and s_____________ them!
Down
  1. ________ focus comes under the Expertise tenet of our customer promise
  2. A proactive and c_____________ spirit is well appreciated by our customers
  3. This attribute comes under the service tenet of the Customer promise
  4. One of the 3 tenets of our customer promise that relates to being accountable and interacting with the customer
  5. It's important that we are p____ in our communication with customer
  6. The name of our customer centricity mascot at RBEI
  7. One of the 3 tenets of our customer promise that relates to capability building
  8. _____, cost, and delivery

15 Clues: _____, cost, and delivery • Center of e_________________ • A very important sub tenet of Delivery Excellence • The name of our customer centricity mascot at RBEI • It's important that we are p____ in our communication with customer • This attribute comes under the service tenet of the Customer promise • ...

Lean 2023-10-06

Lean crossword puzzle
Across
  1. Not accepted by customer(NVA)
  2. First step in PDCA
  3. Chart that uses 80 - 20 rule
  4. Starting the process after customer order
  5. C in SIPOC
  6. Making more than needed(NVA)
  7. 8 Waste of lean
  8. Movement of person
  9. Japanese word for Waste
Down
  1. Movement of material
  2. Third step in PDCA
  3. What customer is willing to pay for?
  4. Elimination of waste
  5. Error Proofing
  6. Birth place of LEAN
  7. P in SIPOC
  8. Continuous Improvement
  9. Translation for Muri

18 Clues: P in SIPOC • C in SIPOC • Error Proofing • 8 Waste of lean • Third step in PDCA • First step in PDCA • Movement of person • Birth place of LEAN • Movement of material • Elimination of waste • Translation for Muri • Continuous Improvement • Japanese word for Waste • Chart that uses 80 - 20 rule • Making more than needed(NVA) • Not accepted by customer(NVA) • What customer is willing to pay for? • ...

Chez Madame Nelson 2023-11-15

Chez Madame Nelson crossword puzzle
Across
  1. a question for your customer at the door
  2. A word you can say as a customer to be polite
  3. what you say when your server brings you to the table
  4. the main menu item chez Mme Nelson
  5. you can say this to seat your customer, give them their food or bill
  6. what you will say to the customer after repeating their order back
  7. something you say to your server when you want more of a thing
  8. How to greet a customer
  9. what you may order when you want to be super productive and awake
  10. what many people order with cream and sugar
  11. voudrait something you say when you tell your (girl)friend's order
Down
  1. people who like fruity drinks like this
  2. what a server might ask when checking in after giving customers their order
  3. what a server will say when a customer leaves
  4. what you tell your server when you don't want anything else
  5. what a customer may ask when ready to leave
  6. what you may order with honey
  7. what you may order on a cold winter day
  8. voudrais something you say when you tell the server your order

19 Clues: How to greet a customer • what you may order with honey • the main menu item chez Mme Nelson • people who like fruity drinks like this • what you may order on a cold winter day • a question for your customer at the door • what a customer may ask when ready to leave • what many people order with cream and sugar • what a server will say when a customer leaves • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. (ATS) Another name of a nonsellable item
  4. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. (ATS) The name of Keith Moore's Turtle.
  9. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. (Company Slogan) Connecting People
  11. (ATS) The University where Ken Sobaski received his MBA.
  12. (Company Slogan)There is no substitute
  13. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. (Company Slogan)Impossible is nothing
  15. (Famous Quotes) The customer's perception is your reality.
  16. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. (Company Slogan)Think Different
  18. (ATS)The ATS location that has our longest tenured employee.
  19. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. (ATS) The A in ATS originally stood for this.
  21. (Famous Quotes) There is only one boss, The customer.
  22. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. (Company Slogan)Your Vision, Our Future
  5. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. (ATS)The company 2 of our 3 Regional managers came from.
  8. (ATS) Reduce, Reuse, Recycle, This.
  9. (ATS) The first online onboarding system used by ATS.
  10. (Company Slogan)Where Shopping is a Pleasure
  11. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Company Slogan)Think Big
  14. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. (ATS) Site of the proposed newest ATS location.
  16. (ATS)What does the R stand for in KFR?
  17. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. (Customer Service Skill) This first, then validate the problem
  19. (ATS)This software was used for a number of years for ATS accounting.
  20. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. (ATS)The awards given out by ATS each for length of employment.
  22. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. (Statistics)The percent of wishes that involve Disney.
  24. (ATS) Site of the original ATS store location.
  25. (ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

Help Me Model Crossword 2017-04-20

Help Me Model Crossword crossword puzzle
Across
  1. Use my ____ throughout the call.
  2. What should you acknowledge appropriate events with?
  3. When I speak, sound _________.
  4. Give me 100% of your _________.
  5. Your customer doesn't care how much you know until they know how much you ____.
  6. Take _______ of the call and don't allow the customer to ramble.
  7. Don't treat the customer like an _____________.
  8. Listen actively to fully understand my _________ needs.
  9. In addition to expressed needs, what kinds of needs should you also address in a call?
  10. Don't refer to other departments within Citi as ____.
  11. Explain information in a __________ way.
Down
  1. Let me hear the _____ in your voice.
  2. What should you avoid when servicing an account?
  3. Let the customer know that their ____ is valuable.
  4. Go the extra ____.
  5. Go ______ what the customer expected or requested.
  6. Tell me the _______ you will take to solve my problem.
  7. Enthusiastically ______ that you will get the job done for the customer.
  8. ___________ it when I have a life event like a wedding.
  9. What kind of tone should you use with our customers? A ________ tone.
  10. ________ the conversation to focus on the solution, not on the problem.
  11. _______ to all my questions or concerns.
  12. Use ________ word choices, like absolutely and definitely.
  13. Tell the customer about _________ that will meet their needs.
  14. Ask _________ questions.
  15. Solve my issue the _____ time.

26 Clues: Go the extra ____. • Ask _________ questions. • When I speak, sound _________. • Solve my issue the _____ time. • Give me 100% of your _________. • Use my ____ throughout the call. • Let me hear the _____ in your voice. • _______ to all my questions or concerns. • Explain information in a __________ way. • Don't treat the customer like an _____________. • ...

Thirty-One Crossword Puzzle 2017-03-27

Thirty-One Crossword Puzzle crossword puzzle
Across
  1. Great bag for Game Day
  2. Something starting April 1st
  3. Must have for Grocery Shopping
  4. Previous Customer Special
  5. Perfect Wedding Gift
  6. Hostess Exclusive
  7. What you get when you host a party!
  8. Something we all need more of
  9. Colorful pattern
  10. Michele's Newest Tote
Down
  1. Something you can earn by hosting a party
  2. April's Customer Special
  3. Another of Michele's favorite new patterns
  4. Number #1 Selling Product
  5. Another April Customer Special
  6. Michele's favorite new pattern
  7. A MUST have!
  8. Only $10.00
  9. What you can purchase for $99.00
  10. New Icon-It
  11. Type of Party you can have
  12. February's Customer Special

22 Clues: Only $10.00 • New Icon-It • A MUST have! • Colorful pattern • Hostess Exclusive • Perfect Wedding Gift • Michele's Newest Tote • Great bag for Game Day • April's Customer Special • Number #1 Selling Product • Previous Customer Special • Type of Party you can have • February's Customer Special • Something starting April 1st • Something we all need more of • Must have for Grocery Shopping • ...

All about CUPI 2019-10-20

All about CUPI crossword puzzle
Across
  1. Instead of a landline, we may contact a customer on a X?
  2. If we cannot get hold of a customer, we may apply ATO match X?
  3. Complete - Income Confirmation X?
  4. When a customer is vulnerable I may contact this person to speak with the customer
  5. When a customer receives an extension they are extended how many days?
  6. You may offer this when the customer is calling to query the debt outcome
  7. When ADEX is not generating the correct result I may refer the intervention to?
Down
  1. The customer may select this option (three words) if they are unsure if they received an allowance
  2. If my activity is picked up for checking, it means it has gone to?
  3. What do you read to the customer to indicate the customer has understood and agreed to the terms?
  4. I use this system to view the intervention
  5. When a customer calls we need to tell them that the call may be r- for coaching and quality purposes?
  6. I send this prior to calling a customer
  7. If a customer selects No, they did not work for an employer, what may we look up to identify the business name?

14 Clues: Complete - Income Confirmation X? • I send this prior to calling a customer • I use this system to view the intervention • Instead of a landline, we may contact a customer on a X? • If we cannot get hold of a customer, we may apply ATO match X? • If my activity is picked up for checking, it means it has gone to? • ...

Barclays 2021-02-11

Barclays crossword puzzle
Across
  1. false promises by merchant
  2. seller of goods
  3. logging system
  4. manual transaction memo
  5. where visa decides outcome
  6. what we do
  7. passing of a customer
  8. which option to close a dispute
  9. option to dispute foreign exchange difference
  10. what customer wants
Down
  1. would log a customer with sight issues under
  2. putting credit back
  3. if transaction over how many days we cannot raise chargeback through visa
  4. Alison?
  5. we try to keep this under 60 seconds
  6. fallback process
  7. letter to send for more than 3 transactions
  8. customer was tricked
  9. what type of charges we put a stop on
  10. messaging service used

20 Clues: Alison? • what we do • logging system • seller of goods • fallback process • putting credit back • what customer wants • customer was tricked • passing of a customer • messaging service used • manual transaction memo • false promises by merchant • where visa decides outcome • which option to close a dispute • we try to keep this under 60 seconds • what type of charges we put a stop on • ...

Building Rapport 2020-03-31

Building Rapport crossword puzzle
Across
  1. Your primary tool
  2. Shows the customer they can trust who they are speaking to
  3. Shifting your communication style to the customers personality
  4. Make the customer not just another call
  5. How easily you are understood
  6. How quickly you speak
  7. Understanding where the customer is coming from
Down
  1. Reacting to a customer and their concerns
  2. The XXXX to unlock Building Rapport
  3. Moment What you are listening for on the call
  4. The loudness of your voice
  5. What building rapport would do for PGE
  6. How deep or high your voice is
  7. How a customer could feel
  8. Letting the customer know that you will solve their issue
  9. A relationship characterized by an agreement, mutual understanding, and empathy

16 Clues: Your primary tool • How quickly you speak • How a customer could feel • The loudness of your voice • How easily you are understood • How deep or high your voice is • The XXXX to unlock Building Rapport • What building rapport would do for PGE • Make the customer not just another call • Reacting to a customer and their concerns • Moment What you are listening for on the call • ...

Principles of exceptional customer service 2023-10-20

Principles of exceptional customer service crossword puzzle
Across
  1. Remaining calm and tolerant in challenging situations.
  2. Promptly addressing customer needs and concerns.
  3. Fully engaging in the conversation and understanding customer needs.
  4. Possessing a deep understanding of products, services, and policies.
  5. Expressing thanks and appreciation to customers.
  6. Effective exchange of information between customers and service providers.
  7. Being flexible and adjusting service to changing customer demands.
  8. Treating customers with courtesy and consideration.
  9. Understanding and sharing the feelings of customers.
Down
  1. Tailoring services to meet the unique needs of each customer.
  2. Finding solutions to customer issues or challenges.
  3. Paying close attention to customer preferences and requirements.
  4. Conducting oneself with competence, integrity, and courtesy.
  5. Efficiently allocating time to address customer needs.
  6. Delivering high-quality service consistently over time.

15 Clues: Promptly addressing customer needs and concerns. • Expressing thanks and appreciation to customers. • Finding solutions to customer issues or challenges. • Treating customers with courtesy and consideration. • Understanding and sharing the feelings of customers. • Remaining calm and tolerant in challenging situations. • ...

Marketing Chapter 12 Vocabulary 2022-01-04

Marketing Chapter 12 Vocabulary crossword puzzle
Across
  1. type of decision making when a customer regularly buys a product and needs little information to make a purchase
  2. preparing for face to face encounters with customers
  3. also known as a lead; a potential customer
  4. type of decision making when a customer has little/no experience with the product
  5. a dollar or unit goal of sales for a salesperson
  6. any form of direct contact between a salesperson and a customer
  7. buying motive based on feelings
  8. providing solutions to customers that meet their needs
Down
  1. selling over the phone
  2. locating potential customers without leads
  3. matching characteristics of a product to a customer's needs and wants
  4. type of selling that occurs between two businesses for products and services for business use
  5. names of other potential customers provided by a satisfied customer
  6. advantages or satisfaction gained by a customer from a product
  7. physical characteristics of a product
  8. method of obtaining leads by asking previous customers for names of potential customers
  9. type of decision making when a customer has purchased a product before, but not regularly
  10. buying motive based on logic and facts

18 Clues: selling over the phone • buying motive based on feelings • physical characteristics of a product • buying motive based on logic and facts • locating potential customers without leads • also known as a lead; a potential customer • a dollar or unit goal of sales for a salesperson • preparing for face to face encounters with customers • ...

Handling Difficult Customer Situations 2016-09-02

Handling Difficult Customer Situations crossword puzzle
Across
  1. If customer states he will go to the ________, transfer to an OFS.
  2. If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
  3. If customer insists on receiving a transcript of his call ____________ to an OFS
  4. Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, allow caller to be angry are all tips on handling a(n) ___________ caller.
  5. Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
  6. Immediately following a _____________ call; you should speak with OFS or CSManager.
  7. In the event of a system outage, never write down the customer's ____________ to enter later.
Down
  1. If customer requests that the call not be recorded, the first step is to ask the caller to explain about recording call.
  2. Phone transcripts are _______ available to customers.
  3. Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n) caller. (Hint: The customer is not confused)
  4. ________ drop off the call after the customer is connected to the OFS.
  5. When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to call.
  6. If customer threatens to contact an attorney or agency, transfer to an OFS.
  7. If customer asks to speak to a supervisor, due not push back or ___________, transfer to an OFS.
  8. If a customer asks to speak to Aon's __________, transfer to an OFS.
  9. If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?

16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer threatens to contact an attorney or agency, transfer to an OFS. • ...

customer 2022-12-16

customer crossword puzzle
Across
  1. someone who drives a vehicle
  2. to provide something that is wanted or needed
  3. costing a lot of money
  4. a person who buys goods or a service
  5. to order, limit, or rule something
Down
  1. small in size or amount
  2. feeling of pleasure and satisfaction
  3. feeling of being relaxed and free from pain
  4. the amount of money needed to buy
  5. opened and can only be opened with a key

10 Clues: costing a lot of money • small in size or amount • someone who drives a vehicle • the amount of money needed to buy • to order, limit, or rule something • feeling of pleasure and satisfaction • a person who buys goods or a service • opened and can only be opened with a key • feeling of being relaxed and free from pain • to provide something that is wanted or needed

CLS Crossword Puzzle 2020-10-07

CLS Crossword Puzzle crossword puzzle
Across
  1. Networking hardware company customer
  2. environmentally friendly
  3. Celestica won their 2014 supplier of the year award
  4. customer that was founded in 1911
  5. Our parent organization
  6. customer, voice over IP company
  7. chair of the board of directors
  8. Celestica's first CEO
  9. company income
  10. Japanese customer
  11. Celestica core value
  12. form a mental image or concept of
  13. former logo
  14. a plan of action or policy designed to achieve a major or overall aim
  15. Celestica core value
  16. carry out or put into effect
  17. Celestica core value
Down
  1. what Rob posts
  2. month Celestica was incorporated
  3. where our JDM site is located
  4. convert into reusable material
  5. recover quickly from difficulties
  6. large technology infrastructure company customer
  7. our CEO
  8. our charity
  9. to exist constantly
  10. Electronics Manufacturing Company
  11. work jointly on a project
  12. Celestica core value
  13. our most important asset
  14. where our headquarters are located

31 Clues: our CEO • our charity • former logo • what Rob posts • company income • Japanese customer • to exist constantly • Celestica core value • Celestica core value • Celestica core value • Celestica core value • Celestica's first CEO • Our parent organization • environmentally friendly • our most important asset • work jointly on a project • carry out or put into effect • where our JDM site is located • ...

Customer Service Week Crossword 2017-09-28

Customer Service Week Crossword crossword puzzle
Across
  1. This tool is not only required, but will help you resolve issues
  2. If you lack this, your customer will too
  3. This will help you fully understand the issue
  4. "It was my goal to provide you with five _____ customer service"
  5. A tool that generates revenue while improving satisfaction
  6. This tool will help you help customers help themselves
  7. Customers can hear this in your voice
  8. We live by this credo
  9. Showing your willingness to accept the issue
  10. The company that works for you
  11. What you should do to the customer at the end of the call
Down
  1. This should never be over two minutes
  2. You build this with the customer throughout the call
  3. Something you do to narrow down the issue
  4. Something you always want to avoid, keeps things on track
  5. Allows for a easy, one call experience
  6. How you should always address your customer (when possible)
  7. This will help customers see that you understand their concern with their issue(s)
  8. Practicing this will help you help other people
  9. The way you talk to a customer; should always be upbeat

20 Clues: We live by this credo • The company that works for you • This should never be over two minutes • Customers can hear this in your voice • Allows for a easy, one call experience • If you lack this, your customer will too • Something you do to narrow down the issue • Showing your willingness to accept the issue • This will help you fully understand the issue • ...

Insurance crossword 2024-04-19

Insurance crossword crossword puzzle
Across
  1. government protection where the customer pays a monthly premium in return for discounted medical services
  2. something that affected the customer or their family
  3. the monthly amount the customer must pay
  4. the doctors that have a contract with your insurance plan
  5. an amount taken off of a amount owed
  6. customer receives care even when they were not put in the hospital
  7. person that tries to accomplish advantages for themselves and their customer
  8. patient that stays in the hospital for necessary treatment
  9. amount considered when something is handed out
  10. the incentives that insurance companies hand out.
  11. amount the customer must pay in order for the company to pay their part
Down
  1. the person who owns an insurance policy
  2. the doctors that do not have a contract with your insurance company
  3. money owed back to the person who first spend money
  4. damage done from perceived reasons
  5. the amount of energy or care someone put towards achieving a goal
  6. an instruction from a doctor saying what medicine the patient may consume
  7. a request from the insurance company that issues a payment from the customer
  8. given to families when they lose all health benefits
  9. damage done from hurricanes,fires,and other uncontrollable forces
  10. type of insurance where the customer pays a share against their claim
  11. the provision of healthcare
  12. the payment made by the beneficiary
  13. the rules and ideas that the insurance company wants you to pursue
  14. what the insurance will handle in costs
  15. daily allowance allowed for spending

26 Clues: the provision of healthcare • damage done from perceived reasons • the payment made by the beneficiary • an amount taken off of a amount owed • daily allowance allowed for spending • the person who owns an insurance policy • what the insurance will handle in costs • the monthly amount the customer must pay • amount considered when something is handed out • ...

Business Rules 14 through 18 2020-08-18

Business Rules 14 through 18 crossword puzzle
Across
  1. Customer reported vehicle __ to police (police report req.
  2. CSC shall scan or enter all supporting documentation into __.
  3. Customer was in __ general purpose lane.
  4. The Vendor shall meet all State data __ requirements.
  5. A complaint is related to customer __.
  6. CSC shall make manual __ voucher.
  7. Must have documentation for __ duty
Down
  1. CSC shall forward __ related to tolling policies.
  2. Dispute details shall be __,logged and submitted to WSDOT.
  3. All disputes should accompany __.
  4. CSC shall respond to disputes within __ business days.
  5. JV entries shall be made following WSDOT’s provided __.
  6. CSC shall monitor and open a case to __ customer complaints.
  7. Customer had __ number of passengers.
  8. __ additional information needed for resolution.
  9. CSC shall timely manage/__ all customer disputes.

16 Clues: All disputes should accompany __. • CSC shall make manual __ voucher. • Must have documentation for __ duty • Customer had __ number of passengers. • A complaint is related to customer __. • Customer was in __ general purpose lane. • __ additional information needed for resolution. • CSC shall forward __ related to tolling policies. • ...

Quality Month Quality Puzzle 2020-11-30

Quality Month Quality Puzzle crossword puzzle
Across
  1. automotive company requirement
  2. IATF company should meet
  3. is every one's resposibility
  4. answer to problem
  5. analyis to contol measurement system
  6. IATF core tool
  7. without them no business in the world
  8. to verify the requirements,like ISO,IATF
  9. dimensions mentioned in the drawing
  10. to control process needs to do
Down
  1. work from heart
  2. oppsite to good part
  3. who supply parts to customer
  4. to find the solution to a problem,needs to do
  5. DMAIC - I denotes
  6. to do a job correctly by all,we need
  7. all should know customer
  8. we need ..... to compare
  9. Customer should

19 Clues: IATF core tool • work from heart • Customer should • answer to problem • DMAIC - I denotes • oppsite to good part • IATF company should meet • all should know customer • we need ..... to compare • who supply parts to customer • is every one's resposibility • automotive company requirement • to control process needs to do • dimensions mentioned in the drawing • ...

Only Incredible Customer Representative Knows!! 2021-03-22

Only Incredible Customer Representative Knows!! crossword puzzle
Across
  1. transaction in which no physical goods are transferred from the seller to buyer.
  2. perhaps the most prominent role of customer service agent
  3. this is when customers become extension of your sales force
  4. customer support is one of those jobs where you're never done.
  5. somewhat related to impulse shoppers but less likely to make purchases.
  6. Providing a quality product or service
  7. also known as CX
Down
  1. when customer first become aware of your brand
  2. make up the bedrock of any business
  3. the item offered for sale
  4. someone who is sociable and great at forming relationship with other people.
  5. the emotional type of customer
  6. seeking best deal, period and most likely wont be swayed by upselling techniques
  7. the voice of the customer in your company
  8. a customer who's motto is "let's do it right now"
  9. someone who buys goods or services

16 Clues: also known as CX • the item offered for sale • the emotional type of customer • someone who buys goods or services • make up the bedrock of any business • Providing a quality product or service • the voice of the customer in your company • when customer first become aware of your brand • a customer who's motto is "let's do it right now" • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (ATS) Site of the original ATS store location.
  2. (ATS) The A in ATS originally stood for this.
  3. (ATS)What does the R stand for in KFR?
  4. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  5. (Company Slogan)Think Different
  6. (ATS) The name of Keith Moore's Turtle.
  7. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  8. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  9. (Company Slogan)There is no substitute
  10. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  11. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  12. (ATS) Keith Moore's other name for Randy Kimbrough.
  13. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  14. (ATS) Another name of a nonsellable item
  15. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  16. (ATS) The University where Ken Sobaski received his MBA.
  17. (Customer Service Skill)This attitude sees the good, rather than the negative
  18. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  19. (Famous Quotes) The customer's perception is your reality.
  20. (Company Slogan) Connecting People
  21. (Famous Quotes) The way to get started is to quit talking and begin doing
  22. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  23. (Company Slogan)Impossible is nothing
  24. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  25. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
Down
  1. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  2. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  3. (Company Slogan)Think Big
  4. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  5. (ATS)The awards given out by ATS each for length of employment.
  6. (ATS)The ATS location that has our longest tenured employee.
  7. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  8. (Famous Quotes) If you really want a booming business, you have to create raving fans
  9. (Famous Quotes) There is only one boss, The customer.
  10. (ATS)This training was introduced in 2016 to help manage ATS employees.
  11. (Company Slogan)Your Vision, Our Future
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Customer Service Skill)Excellent customer service almost always starts with This.
  14. (ATS) The first online onboarding system used by ATS.
  15. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  16. (ATS)This software was used for a number of years for ATS accounting.
  17. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  18. (Company Slogan)Where Shopping is a Pleasure
  19. (ATS) Accellerating Growth, Inspiring This.
  20. (ATS)The company 2 of our 3 Regional managers came from.
  21. (ATS) Reduce, Reuse, Recycle, This.
  22. (ATS) Site of the proposed newest ATS location.
  23. (Customer Service Skill) This first, then validate the problem
  24. (Statistics)The percent of wishes that involve Disney.
  25. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (ATS) The name of Keith Moore's Turtle. • (Company Slogan)Your Vision, Our Future • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. (ATS) Another name of a nonsellable item
  4. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. (ATS) The name of Keith Moore's Turtle.
  9. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. (Company Slogan) Connecting People
  11. (ATS) The University where Ken Sobaski received his MBA.
  12. (Company Slogan)There is no substitute
  13. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. (Company Slogan)Impossible is nothing
  15. (Famous Quotes) The customer's perception is your reality.
  16. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. (Company Slogan)Think Different
  18. (ATS)The ATS location that has our longest tenured employee.
  19. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. (ATS) The A in ATS originally stood for this.
  21. (Famous Quotes) There is only one boss, The customer.
  22. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. (Company Slogan)Your Vision, Our Future
  5. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. (ATS)The company 2 of our 3 Regional managers came from.
  8. (ATS) Reduce, Reuse, Recycle, This.
  9. (ATS) The first online onboarding system used by ATS.
  10. (Company Slogan)Where Shopping is a Pleasure
  11. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Company Slogan)Think Big
  14. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. (ATS) Site of the proposed newest ATS location.
  16. (ATS)What does the R stand for in KFR?
  17. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. (Customer Service Skill) This first, then validate the problem
  19. (ATS)This software was used for a number of years for ATS accounting.
  20. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. (ATS)The awards given out by ATS each for length of employment.
  22. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. (Statistics)The percent of wishes that involve Disney.
  24. (ATS) Site of the original ATS store location.
  25. (ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

CX-TUESDAY CROSSWORD PUZZLE 2023-05-15

CX-TUESDAY CROSSWORD PUZZLE crossword puzzle
Across
  1. Provides additional support apart from our core banking system for staff interacting with customers
  2. I always pay...... to what the customer is requesting
  3. A smart well dressed appearance promotes.... and poise
  4. A smart well dressed appearance keeps one more....
  5. When customers complain they expect us to offer an appropriate
  6. I make it easy and .......for you to interact with me.
  7. A smart well dressed appearance attracts the right....
  8. We are............by being honest, transparent and inclusive.
  9. At NCBA we.......customer interactions over internal meetings.
  10. You should have your...on all your communication.
  11. How you present yourself to customers determines their perception of the bank, hence your.....matters
  12. I offer to assist with speed, respect and ........
  13. We are ..........because we value teamwork, integrity and accountability.
Down
  1. I get it right, first time, every time by presenting a.....image in and out of work.
  2. We always....the customer for calling.
  3. I can be.....to get it done right the first time
  4. This is a term we use when we are not apologizing to the customer but softening our tone to calm them down.
  5. Expression of dissatisfaction by a customer regarding the Bank’s products and services¬
  6. Happens when a case exceed the set SLA.
  7. CRM consists of four modules namely Customer 360, Service, Sales and
  8. Never..........your customers or complete their sentences.
  9. We take time to .........customer requests.
  10. Your signature should capture your name, job title and.....
  11. When our customers have a complaint, they expect us to show genuine concern and
  12. Always approach every customer in a profession and.....manner.
  13. I back you by saying......first

26 Clues: I back you by saying......first • We always....the customer for calling. • Happens when a case exceed the set SLA. • We take time to .........customer requests. • I can be.....to get it done right the first time • You should have your...on all your communication. • A smart well dressed appearance keeps one more.... • I offer to assist with speed, respect and ........ • ...

Customer Service 2020-03-13

Customer Service crossword puzzle
Across
  1. Which product codes cover roadside assistance on a reimbursement only basis?
  2. This product code/plan letter covers a maximum of 6 dents per policy period?
  3. If a member is stating he has coverage for an oil change but no policy is located, what should we open?
  4. Which two plan letters have a deductible for windshield replacement claims?
  5. What should we always do to finalize a windshield repair claim once the CVQs are completed?
  6. This document verifies all vehicles listed on the insurance policy
  7. Who do we reimburse for an onsite RV repair?
  8. Is a metal bumper covered for PDR?
Down
  1. How much is the deductible on a 292 U7 policy for windshield replacement?
  2. What is one of the warranty companies that sells rental/roadside policies with us?
  3. What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
  4. How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
  5. Who do we contact if a member is calling in with a damage complaint from a provider and this is the first time they're calling?
  6. Which two documents are not needed if the vehicle is a total loss?
  7. If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of this arrest?
  8. What do we set up on a windshield BIT claim?
  9. Do we need an affidavit on rental reimbursement claims for Endurance?
  10. Should we review photos if a dealer/member is on the line attempting to expedite a claim that has been ongoing?
  11. Do we give out direct extensions for Client Relations?
  12. We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?

20 Clues: Is a metal bumper covered for PDR? • What do we set up on a windshield BIT claim? • Who do we reimburse for an onsite RV repair? • Do we give out direct extensions for Client Relations? • Which two documents are not needed if the vehicle is a total loss? • This document verifies all vehicles listed on the insurance policy • ...

CUSTOMER SERVICE 2016-09-30

CUSTOMER SERVICE crossword puzzle
Across
  1. THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
  2. THIS DEPARTMENT PAY THE BILLS
  3. WHERE WE SIT
  4. WHAT ANNOYS ACCOUNTS RECEIVABLE
  5. WHAT IS REQUIRED
  6. THE PLACE WITH ALL THE TREES
  7. MONEY MONEY MONEY
  8. SOMEWHERE WE WORK
  9. GET THE GOODS WHERE THEY NEED TO BE
Down
  1. WE TALK TO THE PUBLIC
  2. WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
  3. THEY SET THE RULES
  4. WHAT GETS US THROUGH THE DAY
  5. WE USE THIS ON YOUR SKIN
  6. WE NEED THIS TO PLACE ORDERS
  7. SOMETHING WE TALK TO CUSTOMERS ON
  8. WHAT WE ASPIRE TO

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • WHAT WE ASPIRE TO • SOMEWHERE WE WORK • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WHAT GETS US THROUGH THE DAY • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

Customer Service 2017-05-17

Customer Service crossword puzzle
Across
  1. Apologize for any __________ or stated inconvenience.
  2. _________ and make eye contact.
  3. Focus on ________, options, and alternatives.
  4. Be ____ to new ideas.
  5. Know when to _________ a supervisor.
  6. Use _____ language to answer questions.
  7. Have positive _____ language.
  8. _____ with a smile.
Down
  1. Avoid all _______.
  2. Clarify and ask ____________ before a customer leaves.
  3. ___________ what you promised.
  4. Take it professionally, not __________.
  5. Do not use __________.
  6. Use strong action-oriented __________ line.
  7. Treat every customer as if they were your _______ customer.
  8. Avoid hold times of more than ___ seconds without checking back in.
  9. Answer the phone within ____ rings.

17 Clues: Avoid all _______. • _____ with a smile. • Be ____ to new ideas. • Do not use __________. • Have positive _____ language. • ___________ what you promised. • _________ and make eye contact. • Answer the phone within ____ rings. • Know when to _________ a supervisor. • Take it professionally, not __________. • Use _____ language to answer questions. • ...

Customer Service 2021-02-15

Customer Service crossword puzzle
Across
  1. The act of distributing something.
  2. Facial expression showing pleasure.
  3. Just looking
  4. Disagreement, discontent.
  5. Transmit information.
  6. Customers and co-workers deserve your _____.
  7. A feeling of assurance
  8. When a customer returns again and again.
  9. Not for public knowledge
Down
  1. A law of the government.
  2. An acknowledgement when meeting.
  3. A place with many shops all together
  4. Contentment.
  5. Someone who pays for goods or services.
  6. An extra item sold to the customer.
  7. _________ impressions are important.
  8. Tolerant and willingness to endure.

17 Clues: Just looking • Contentment. • Transmit information. • A feeling of assurance • A law of the government. • Not for public knowledge • Disagreement, discontent. • An acknowledgement when meeting. • The act of distributing something. • Facial expression showing pleasure. • An extra item sold to the customer. • Tolerant and willingness to endure. • A place with many shops all together • ...

Production Holds 2017-05-11

Production Holds crossword puzzle
Across
  1. Customer has sent in several pictures what would Production ask
  2. when a customer is specific about the lay out 2 words
  3. Way to prevent Production holds 2 words
  4. The final team that reviews a website before it goes live
  5. The customers location
  6. Gathered content and IFFD is different 2 words
  7. Another word for Clarify
  8. "---- and Thank You"
  9. Started our business 2017, been in business 10 years
  10. Common production hold relating to content from interview 2 words
  11. This is the time and place
Down
  1. Phrasing used once you have clarified look or images of a website 3 words
  2. Phrase used when Temp Data is low 3words
  3. Action that is a requirement for every Production hold 3 words
  4. Opposite of clear
  5. Primary means of contact
  6. The person we are speaking to daily
  7. Reason we call the customer when information is not clear
  8. Another word for customer
  9. Lost in Translation

20 Clues: Opposite of clear • Lost in Translation • "---- and Thank You" • The customers location • Primary means of contact • Another word for Clarify • Another word for customer • This is the time and place • The person we are speaking to daily • Way to prevent Production holds 2 words • Phrase used when Temp Data is low 3words • Gathered content and IFFD is different 2 words • ...

Crossword! 2020-12-20

Crossword! crossword puzzle
Across
  1. museum
  2. waitress
  3. dinosaur
  4. audience
  5. violin
  6. uniform
  7. trumpet
  8. scream
  9. stage
  10. concert
Down
  1. skeleton
  2. menu
  3. waiter
  4. scary
  5. alive
  6. recorder
  7. instruments
  8. drums
  9. dead
  10. customer

20 Clues: menu • dead • scary • alive • drums • stage • museum • waiter • violin • scream • uniform • trumpet • concert • skeleton • waitress • dinosaur • recorder • audience • customer • instruments

Our Values & You 2023-06-16

Our Values & You crossword puzzle
Across
  1. Project Assistant
  2. We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
  3. We will support open communication among all employees, customers and other people who work with us.
  4. We will focus on the customer. We must work together to give excellent service and customer satisfaction.
  5. We are committed to the continuing education, well-being, and personal growth of all employees.
  6. We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time.
  7. We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
  8. Claims Operations Director
  9. Customer Operations Supervisor (10 Employees)
Down
  1. Customer Service Supervisor (19 Employees)
  2. We will understand and take responsibility for our actions.
  3. Customer Service Supervisor (25 Employees)
  4. The act of complying with federal, state, or local laws and regulations.
  5. Change Order Manager
  6. Operations Manager
  7. Customer Operations Supervisor (16 employees)
  8. Customer Operations Supervisor (11 Employees)

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (10 Employees) • ...

National Customer Service Week 2013 2013-10-05

National Customer Service Week 2013 crossword puzzle
Across
  1. Positive outcome gained
  2. Monitoring to ensure consistency
  3. Encouragement for customer to manage their own accounts through IVR/OAM
  4. The benchmark grade the company attains on the back of customer feedback
  5. Who you should ask if you need help
  6. Our customer ______, Flexible,Personal,Straight-forward & Approachable
  7. Straight to the top, suggestions for improvements to the customer experience
  8. The end of your call, should be finished with "Is there anything else I can help you with?"
  9. The character of your voice
Down
  1. If in doubt, check these out! Ensures consistent information given by all advisors
  2. Taking steps to walk the ____ ____
  3. What we should provide on every call
  4. Part of active listening, demonstrating you are paying attention to the customer
  5. The result of a good customer experience, repeat business
  6. Praise for providing excellent customer service
  7. This should always be positive, informative, professional & clear

16 Clues: Positive outcome gained • The character of your voice • Monitoring to ensure consistency • Taking steps to walk the ____ ____ • Who you should ask if you need help • What we should provide on every call • Praise for providing excellent customer service • The result of a good customer experience, repeat business • ...

Marketing Information System and the Sales Order Process 2024-02-23

Marketing Information System and the Sales Order Process crossword puzzle
Across
  1. This software feature lets a company organize a marketing campaign and compile its results automatically.
  2. it is concerned with the creation, development and enhancement of the individualized customer relationships with carefully targeted customers and customer groups resulting in minimizing their total customer life time value.
  3. The number of units of the material the customer is requesting
  4. A written, binding document; the seller guarantees the buyer that, for some specified period of time, he can buy the product at the quoted price.
  5. Offer customers volume discounts to encourage larger sales order, which are more efficient to process.
  6. It integrated Accounting with all business processes, so when a sales order is recorded, the related accounting data are updated automatically.
  7. The process of determining how much to charge a particular customer
  8. when customers call a company to get assistance with a company's products, a representative can query a knowledge management database containing information about product.
  9. are data that remain fairly stable, such as customer name and address.
  10. Segmenting customers leads to better selling opportunities and revenue increases.
  11. Statement of prices, with no guarantee implied.
Down
  1. The SAP ERP will give an appropriate amount of ______ to a certain product or service so that the business is still profitable.
  2. In Fitter's old system, these were not integrated with the company's accounting records
  3. This feature serves as a database of promotional literature about products. the material can be routed to sales representatives or customers as needed.
  4. To accommodate the various ways that companies offer price discounts, SAP has developed this control mechanism that is called ____
  5. Identification number assigned to customer.
  6. Charges customers a lower fixed price because the order is usually large.
  7. The identification number assigned in the SAP ERP system to the item requested by the customer
  8. The number assigned by the customer to the sales transaction; this is different from the sales order number assigned by the seller (using SAP ERP) to the sales transaction.
  9. Accounting can print this document and mail it, fax it, or transmit it electronically to the customer.

20 Clues: Identification number assigned to customer. • Statement of prices, with no guarantee implied. • The number of units of the material the customer is requesting • The process of determining how much to charge a particular customer • are data that remain fairly stable, such as customer name and address. • ...

Name the maintenance used: 2016-05-30

Name the maintenance used: crossword puzzle
Across
  1. Customer calls to report card is damaged and needs a new one. (2 Words)
  2. Customer wants to freeze/deactivate their goldline ONLY and keep their checking account open. (2 Words)
  3. Customer calls to set up and alternate address for a few months. (2 Words)
  4. Customer needs a copy of the interest paid on her checking account last year. (2 Words)
  5. Customer requests a $70 OD fee reversed. (2 Words, Qualifies for a courtesy)
  6. You need to add a VRU block on a savings account. (3 words)
  7. Customer would like an application for a credit card mailed to them. (2 words)
Down
  1. Customer want to set up AutoSave to avoid monthly service charge. (2 words)
  2. Customer received a letter stating their checking account will be closed due to inactivity and wishes to keep it open. (3 Words)
  3. Customer is requesting a "Snap Shot Statement". (3 words)
  4. Customer is reporting their account number has been compromised.
  5. Customer wants to add savings account to debit card. (3 Words)
  6. Customer is calling to check when her checks were mailed. (2 words)
  7. Customer had card closed as lost and needs a new card.

14 Clues: Customer had card closed as lost and needs a new card. • Customer is requesting a "Snap Shot Statement". (3 words) • You need to add a VRU block on a savings account. (3 words) • Customer wants to add savings account to debit card. (3 Words) • Customer is reporting their account number has been compromised. • ...

Wayfair Words! 2021-09-23

Wayfair Words! crossword puzzle
Across
  1. If a customer calls in asking for a manager, we should attempt to do what before transferring to CARE?
  2. This KPI's expectation is 89%
  3. A great way to impact CSAT is to _____ the item.
  4. We can't add these post order
  5. When setting up a refund, we should offer this method to increase customer loyalty.
  6. This KPI's expectation is 94%
  7. The number of days for the customer to wait for an item to be deemed Lost in Transit (Small Parcel).
  8. The customer can view this in their My Account
Down
  1. This KPI's expectation is 65%
  2. Wayfair: a zillion things _____
  3. A ____ Label item is when Wayfair's product has a different name than the manufacturer's name for the same product.
  4. Sometimes a full unit replacement isn't the best option. If available, we should offer this instead.
  5. The customer can find their invoice here.
  6. When you show the customer that you understand and validate their feelings
  7. If the customer is asking when they will receive their package, we should run this wizard
  8. This KPI's expectation is 81%
  9. Before ending a call, we should ask the customer if they have any additional ____

17 Clues: This KPI's expectation is 65% • This KPI's expectation is 89% • This KPI's expectation is 81% • We can't add these post order • This KPI's expectation is 94% • Wayfair: a zillion things _____ • The customer can find their invoice here. • The customer can view this in their My Account • A great way to impact CSAT is to _____ the item. • ...

inglés 2021-05-27

inglés crossword puzzle
Across
  1. Manufacturing
  2. consumption
  3. Supply
  4. Consultant
  5. customer
  6. Retailer
  7. Insurance
  8. Shipment
  9. Transportation
  10. replenishment
Down
  1. Analyst
  2. Quantity
  3. Invoice
  4. Merchandising
  5. Industries
  6. Logistician
  7. Container
  8. Safety
  9. order
  10. update

20 Clues: order • Supply • Safety • update • Analyst • Invoice • Quantity • customer • Retailer • Shipment • Container • Insurance • Industries • Consultant • consumption • Logistician • Manufacturing • Merchandising • replenishment • Transportation

Customer Service Awareness Programme - Topic 1 and 2 2015-10-13

Customer Service Awareness Programme - Topic 1 and 2 crossword puzzle
Across
  1. _____ is the ability to provide what was promised, dependably and accurately.
  2. Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
  3. Our __________ from various departments are also our customers.
  4. Our Vision is to always be the best customer service provider both at home and ______
  5. Our motto is "It's beyond just ________"
  6. Responsiveness is accurately and insightfully giving customers what they need, want or don’t yet know they want and doing so more _______ than anyone else.
  7. - Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
  8. The Japanese has a way is showing ______ in their gratitude and apology to their customers.
  9. By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
  10. By providing service excellence to our customers, it will in turn generate ______ revenue for the company.
Down
  1. Our Company's ______is to bring you "Peace of Mind"
  2. Customer satisfaction contributes to customer ___________.
  3. Employees appearance, uniforms, and work areas on-site are examples of ________.
  4. ________ can results is lost sales as customers might go to competitors.
  5. Service Excellence can help us _______ ourselves from competitors.
  6. Taking care of the internal customer puts the external customer contact person in the position to _____.
  7. _______ customer's needs can help customer service officers to achieve service excellence.
  8. Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
  9. Good customer service provides an ____________ that meets customer expectations.
  10. External Customers – are the people who make ___ day possible.

20 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • Service Excellence can help us _______ ourselves from competitors. • ...

Customer Service 2017-09-28

Customer Service crossword puzzle
Across
  1. Lend a hand
  2. Someone who has won first place in a competition
  3. Contentment
  4. The stars of the Stars and Stripes meaning
  5. Recognize with gratitude; be grateful for
  6. Closet star to the Earth
  7. Transmit information
  8. Scientific name for "shooting stars"
  9. Good-natured tolerance of delay or incompetence
Down
  1. Take one for the _____________
  2. Work done by one person or group that benefits another
  3. The act of giving hope or support to someone
  4. Agcy, know to shoot for the stars
  5. Hear with intention
  6. Someone who pays for goods or services
  7. The ___________ before the storm
  8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement

17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Closet star to the Earth • Take one for the _____________ • The ___________ before the storm • Agcy, know to shoot for the stars • Scientific name for "shooting stars" • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...

Vocab Review 2023-01-05

Vocab Review crossword puzzle
Across
  1. To restate the meaning of a statement
  2. Payment when item sells
  3. Encouraging a customer to decide between two items
  4. Phone solicitation to make a sale
  5. A first attempt to get a customer’s agreement to buy
  6. Locating potential customers without checking leads
  7. Concerns, hesitations, doubts
  8. Vocabulary used with industrial buyers
  9. Objection based on misinformation
  10. Helpful for future sales
  11. Initial approach involving business etiquette
  12. Facial expressions, hand motions, and eye movements
  13. Used when the buying signal is strong
  14. Logical reason for making a purchase
  15. Offering a customer a payment plan for a purchase
  16. Objection returned as a selling point
Down
  1. A personal characteristic that allows for successful a sale in the future
  2. A neutral person or previous customer
  3. Direct contact between a salesperson and a customer
  4. Companies in touch with customers via Facebook and Twitter
  5. Recommending a different product
  6. Product or service offered, how much, at what price
  7. Inquiring about a customer needing assistance
  8. Reasons for not buying or seeing a salesperson
  9. Sales exchanges between two or more companies
  10. Reinforce a customer’s buying decision
  11. Way to determine needs
  12. A product feature that benefits the customer
  13. To analyze what has occurred
  14. Face-to-face meeting with a customer
  15. Gather information about customers and advise on products suited to need
  16. Help customers make satisfying buying decisions with ongoing relationship

32 Clues: Way to determine needs • Payment when item sells • Helpful for future sales • To analyze what has occurred • Concerns, hesitations, doubts • Recommending a different product • Phone solicitation to make a sale • Objection based on misinformation • Face-to-face meeting with a customer • Logical reason for making a purchase • A neutral person or previous customer • ...

Nobody expects more from us than we do 2014-01-03

Nobody expects more from us than we do crossword puzzle
Across
  1. Electronic signature device
  2. Begins each August 1st
  3. Used for delivery ETA
  4. Used to place an order on hold
  5. A private label brand
  6. Date that customer needs product
  7. Customer’s bill
  8. Semi-annual warehouse event
  9. Abbr. for the daily operational review
  10. Account linked to main customer account
  11. Tracks status of a salesman orders
  12. Credit memo for cash customer
  13. Abbr for software used to manage warehouse operations
  14. Type of order delivered from supplier to customer
  15. Abbr. for computer to computer exchanges
  16. Document used for customer return material
  17. Aka customer delivery address
  18. Symbol used when searching for a product code
  19. Refund process
Down
  1. System used for credit applications
  2. Intervals of counting stock
  3. Holds money and checks
  4. FEI’s primary software
  5. Grouping of related product typically by vendor
  6. Determines when to buy more product
  7. Jumpword used to calculate freight
  8. Contact for a DC order
  9. Most used button on the keyboard
  10. Expedites orders w/DC vendors
  11. Programmable keys
  12. Ferguson Website
  13. Jumpword to copy an order
  14. Abbr. for our online learning center
  15. “____ is always right!”
  16. Jumpword for accounts receivable
  17. Contact for tech. issue
  18. A private label brand usually sold in showrooms
  19. Manages email and contacts
  20. Abbr for commands found at the bottom of Trilogie screens
  21. Jumpword for Bid/Order/Direct

40 Clues: Refund process • Customer’s bill • Ferguson Website • Programmable keys • Used for delivery ETA • A private label brand • Begins each August 1st • Holds money and checks • FEI’s primary software • Contact for a DC order • “____ is always right!” • Contact for tech. issue • Jumpword to copy an order • Manages email and contacts • Electronic signature device • Intervals of counting stock • ...

Retail Terms 2020-09-03

Retail Terms crossword puzzle
Across
  1. C.O.G.S. stands for ____________
  2. The task and activities that go into turning a negative customer experience into a positive one.
  3. Websites that include online shopping
  4. KPI stands for
  5. Convincing the customer to buy a slightly more expensive version of a product or service that will better align with their wants or needs.
  6. selling the customer an item that compliments their purchase
Down
  1. Discounts, coupons, and rebates. One of the 4 P’s of Merchandising
  2. a measure of how happy the customer is with their transaction and their overall experience with the retailer.
  3. Retailers with multiple ways for the customer to interact with them. Each of these routs is seamless.
  4. 93% of our communication is signaled through this method.
  5. a skill that requires understanding more than what words are being used, but the overall message behind those words. The most important skill for a sales person to have.
  6. The 4 p’s of merchandising are: Product, promotion, pricing, and ____________
  7. Physical things sold to the customer
  8. The selling of goods and or services to a customer for profit
  9. P.O.S. stands for
  10. Intangible things bought by the customer

16 Clues: KPI stands for • P.O.S. stands for • C.O.G.S. stands for ____________ • Physical things sold to the customer • Websites that include online shopping • Intangible things bought by the customer • 93% of our communication is signaled through this method. • selling the customer an item that compliments their purchase • ...

The Power of Customer Service 2021-10-01

The Power of Customer Service crossword puzzle
Across
  1. Customer Service Team with the power of account creation and more
  2. A ____ order is when products are shipped free of charge
  3. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  4. Zoetis therapeutic product that comes in a caplet and chewable form
  5. Customer Service Team with the power to process orders for feed additives and more
  6. Zoetis product-West Nile Innovator is used on this species
  7. Customer Service Team with the power to process sample orders and more
  8. Zoetis product with a powerful shelf life of 56 days
  9. Zoetis DEA product that contains Ketamine
Down
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with power knowledge on dx products and more
  3. SAP order type used to process debits
  4. Zoetis product with an oncology power
  5. SAP order type used to process credits
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Customer Service Team with power knowledge of returns, credits, debits and more
  8. SAP order type used to process a purchase order
  9. Popular Zoetis product with the power to combat itching in tablet form
  10. Customer Service Team with the power to process orders for ProFLOK

19 Clues: SAP order type used to process debits • Zoetis product with an oncology power • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...