complaint

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Across
  1. 4. Describes something that is broken or not intact.
  2. 6. Failure to take proper care in a situation.
  3. 8. What someone hopes will happen, often leading to disappointment.
  4. 12. A formal expression of regret.
  5. 16. Money returned for a faulty product or service.
  6. 17. Taking a concern to a higher authority.
  7. 19. A mistake or error causing dissatisfaction.
  8. 20. Levels of quality expected by customers.
  9. 21. Emotion felt when a problem persists unresolved.
  10. 24. Feeling unhappy with unmet expectations.
  11. 26. A written assurance about product quality.
  12. 27. A disagreement, often requiring mediation.
  13. 28. Assistance provided by a business, often evaluated for its quality.
  14. 29. Assistance provided to help resolve an issue.
  15. 31. A system entry used to track customer issues.
  16. 33. Something provided to make up for a loss or issue.
  17. 34. A measure of how good or bad something is.
  18. 35. A promise to fix or replace defective items.
  19. 36. Input provided to improve services or products.
Down
  1. 1. A fee applied, sometimes incorrectly.
  2. 2. Not meeting agreed standards or norms.
  3. 3. A line or sequence, often leading to impatience.
  4. 5. An evaluation or opinion shared publicly.
  5. 7. A person receiving goods or services.
  6. 9. Not working properly or as intended.
  7. 10. Failure to convey information clearly.
  8. 11. An action taken to report a problem to customer service.
  9. 13. An item purchased that can sometimes fail expectations.
  10. 14. A solution to a problem or dispute.
  11. 15. A report of dissatisfaction.
  12. 16. A new item given for something defective.
  13. 18. An action that is not correct or accurate.
  14. 22. What happens when something arrives later than expected.
  15. 23. A document filled out to express dissatisfaction.
  16. 25. A written correspondence sent to address dissatisfaction.
  17. 30. Guidelines set by a company for handling issues.
  18. 32. A reply to an issue or concern.