retail banking strategies and customer experience

Across
3.	- The location where customers make financial transactions.
4.	- Tools and systems used to improve banking processes and customer interactions.
5.	- The ability to accomplish tasks with minimal wasted time or effort.
7.	Satisfaction - The level of contentment and happiness customers feel with the bank's services.
8.	Media - Online platforms used for marketing and customer engagement.
9.	- Offering additional products or services to existing customers.
12.	Promotions - Marketing campaigns aimed at increasing awareness and sales of specific banking products.
13.	Analysis - The process of examining data to gain insights and make informed decisions.
14.	Experience - The overall impression and satisfaction a customer has when interacting with the bank.
15.	Banker - A bank employee trained to handle a wide range of tasks and customer needs.

Down
1.	- Implementing consistent processes and procedures across all branches.
2.	- Measurable data used to evaluate the bank's performance.
6.	Delivery - The methods and channels used to provide banking services to the general public.
10.	- Recommendations made by bank employees to direct customers to relevant services.
11.	Service - Assistance and support provided to customers during their interactions with the bank.