Across
- 2. Reflects before making decision.
- 4. An expression of courtesy or praise, usually in a generic mode such as "good job".
- 6. The Five Feedback Basics include intent, specific behaviour, impact, situational awareness and __________.
- 8. Feedback is your ______ as a manager.
- 9. The ______ gives us some insight into our preferences but our preferences need not equal our behaviours.
- 10. In active listening, ________ must be managed first.
- 11. Every exchange with someone could be an opportunity for ____________.
Down
- 1. Thinks in the here and now.
- 3. The parent, adult and child ego states and the interaction between them form the foundation of the ___________ analysis theory.
- 5. A persons views, thoughts, opinions and ideas on a specific topic but usually not information about the impact of someone's words, behaviours, or actions.
- 7. Speaks to clarify thoughts.