Customer Relationship in Business

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Across
  1. 3. of mouth
  2. 6. attitude
  3. 9. loyalty
  4. 10. of service
  5. 13. service
  6. 14. attitude
  7. 15. of practice
  8. 16. for money
Down
  1. 1. profit
  2. 2. in service
  3. 4. of products
  4. 5. under pressure
  5. 7. satisfaction
  6. 8. service
  7. 9. Service
  8. 11. customer
  9. 12. solving