Customer Service

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Across
  1. 1. Which two plan letters have a deductible?
  2. 4. Do we need an affidavit on rental reimbursement claims for Endurance?
  3. 10. Which two documents are not needed if the vehicle is a total loss?
  4. 12. How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
  5. 13. How much is the deductible on a 292 U7 policy for windshield replacement?
  6. 15. If a member is stating he has coverage for an oil change and no policy is located, what should we open?
  7. 17. Who do we contact is a member is calling in with a damage complaint from a provider and this is the first time they're calling?
  8. 18. What is a warranty company that sells rental policies with us?
  9. 19. Who do we reimbursement for an onsite RV repair?
  10. 20. Should we review photos if a dlr/mbr is on the line attempting to expedite a claim that has been ongoing?
Down
  1. 2. What do we set up on a windshield BIT claim?
  2. 3. What should we always do to finalize a windshield repair claim once the CVQs are filled out?
  3. 5. Which product codes that cover roadside assistance are reimbursement only?
  4. 6. We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?
  5. 7. This document verifies all vehicles listed on the insurance policy
  6. 8. Do we give out direct extensions for Client Relations?
  7. 9. Is a metal bumper covered?
  8. 11. This product code/plan letter covers a maximum of 6 dents per policy period
  9. 14. What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
  10. 16. If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of the arrest