Across
- 1. Which two plan letters have a deductible?
- 4. Do we need an affidavit on rental reimbursement claims for Endurance?
- 10. Which two documents are not needed if the vehicle is a total loss?
- 12. How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
- 13. How much is the deductible on a 292 U7 policy for windshield replacement?
- 15. If a member is stating he has coverage for an oil change and no policy is located, what should we open?
- 17. Who do we contact is a member is calling in with a damage complaint from a provider and this is the first time they're calling?
- 18. What is a warranty company that sells rental policies with us?
- 19. Who do we reimbursement for an onsite RV repair?
- 20. Should we review photos if a dlr/mbr is on the line attempting to expedite a claim that has been ongoing?
Down
- 2. What do we set up on a windshield BIT claim?
- 3. What should we always do to finalize a windshield repair claim once the CVQs are filled out?
- 5. Which product codes that cover roadside assistance are reimbursement only?
- 6. We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?
- 7. This document verifies all vehicles listed on the insurance policy
- 8. Do we give out direct extensions for Client Relations?
- 9. Is a metal bumper covered?
- 11. This product code/plan letter covers a maximum of 6 dents per policy period
- 14. What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
- 16. If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of the arrest