Across
- 4. moment Inclined to judge severely and find fault
- 9. service the provision of service to customers before, during and after a purchase
- 10. employee aligned organization-wide approach to customer satisfaction and service, leading to customer loyalty and advocacy
- 13. portion of a performance venue that is open to the public
Down
- 1. publicity triggered when a customer experiences something far beyond what was expected
- 2. how good or bad something is
- 3. referring to the kitchen area of a restaurant and staff who work in the kitchen
- 5. a person entertained in one's house; a person who is invited to visit or stay in someone's home
- 6. the occupation of function of serving; employment as a servant
- 7. one that purchases a commodity or service
- 8. the feeling that you understand and share another person's experiences and emotions; the ability to share someone else's feelings
- 9. Quality Service ensures that an organization, product or service is consistent
- 11. orally communicated; also; generated from or reliant on oral publicity
- 12. Satisfaction It is a measure of how products and services supplied by a company meet or surpass customer expectation
- 14. Encounter transactional interactions in which one person