01/18 Team Meeting

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Across
  1. 4. ___________ is a great tool to find a solution
  2. 5. let the customer vent, do not _________
  3. 7. _________ and ask questions
  4. 11. put yourself in the customers _____
  5. 13. you should only apologize when _________
  6. 14. empowerment shouldn't be the _____ option
  7. 15. take the _____
Down
  1. 1. firm with a _____
  2. 2. ____ transfer to management
  3. 3. manager transfers should be kept under ___ minutes
  4. 4. _______ when necessary to avoid the same issue in the futre
  5. 6. get to the ____ of the issue
  6. 8. trust your ___
  7. 9. _________ with the customer
  8. 10. ____ the customer out
  9. 12. when in doubt call ________
  10. 15. keep energy ___