1321 - Chapter 7

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Across
  1. 7. Looking directly into another's eyes
  2. 10. Different approaches to handling disputes
  3. 12. Plans to connect with others professionally
  4. 14. Abilities to build relationships
  5. 17. Recognizing and managing emotions
  6. 19. Communication using gestures, expressions
  7. 21. Plans or methods to achieve a goal
  8. 22. Someone who assumes to know others’ thoughts
  9. 25. Building professional connections
  10. 26. Failure to understand or convey messages accurately
  11. 28. Person who uses humor or jokes, sometimes to deflect or undermine
  12. 29. Ability to understand and share feelings
  13. 31. Person who stores up grievances for later
  14. 32. Fully concentrating on what is being said
  15. 33. Confidence and belief in someone
  16. 34. Creating mutual trust and understanding
Down
  1. 1. Origins of disagreements
  2. 2. Controlling impulsive feelings
  3. 3. Internal drive to succeed
  4. 4. Norms and values in the work environment
  5. 5. Individuals who disrupt harmony intentionally
  6. 6. Overseeing or controlling staff
  7. 8. One who provokes or escalates tense situations
  8. 9. Person who appears cooperative but avoids true commitment
  9. 11. Understanding your own feelings and behaviors
  10. 13. Type of communication involving spoken or written words
  11. 15. Connection between people
  12. 16. Fundamental process of exchanging ideas and emotions
  13. 18. Interaction patterns within a team
  14. 20. Solving or settling disputes
  15. 23. Act of conveying messages
  16. 24. Disagreement needing resolution
  17. 27. Individuals who avoid responsibility by blaming others
  18. 30. Related to workplace or career