1321 - Chapter 7 Study Guide

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Across
  1. 2. Building professional connections
  2. 3. Different approaches to handling disputes
  3. 6. Interaction patterns within a team
  4. 8. Person who stores up grievances for later
  5. 10. Failure to understand or convey messages accurately
  6. 11. Controlling impulsive feelings
  7. 12. Type of communication involving spoken or written words
  8. 14. Solving or settling disputes
  9. 15. Someone who assumes to know others’ thoughts
  10. 17. Individuals who disrupt harmony intentionally
  11. 18. Abilities to build relationships
  12. 19. Fully concentrating on what is being said
  13. 21. Disagreement needing resolution
  14. 22. One who provokes or escalates tense situations
  15. 23. Person who appears cooperative but avoids true commitment
  16. 24. Internal drive to succeed
  17. 25. Overseeing or controlling staff members
Down
  1. 1. Communication using gestures, expressions
  2. 4. Individuals who avoid responsibility by blaming others
  3. 5. Ability to understand and share feelings
  4. 7. Recognizing and managing emotions
  5. 9. Person who uses humor or jokes, sometimes to deflect or undermine
  6. 13. Fundamental process of exchanging ideas and emotions
  7. 16. Understanding your own feelings and behaviors
  8. 20. Origins of disagreements