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Across
  1. 1. How are pertinent facts recorded in a medical record? chronological
  2. 4. Which SOAP section records physical exam findings like vital signs? objective
  3. 6. What provides the legal means of verifying care? medicalrecord
  4. 8. Which act protects individuals in private employee health plans? ERISA
  5. 10. Who might need to be called for additional claim information?insurancecarrier
  6. 14. What must documentation include about the patient's medical background? healthhistory
  7. 15. What part of the SOAP format includes the patient's chief complaint? subjective
Down
  1. 2. What can a medical office specialist help patients review regarding services coverage? insurancebenefits
  2. 3. What may patients need help understanding about their coverage? limitations
  3. 5. What type of appeals may be needed for denied claims? written
  4. 7. What must be issued if overpayments occur by the patient or carrier? refunds
  5. 9. What other type of appeal exists besides written? telephone
  6. 11. What part of SOAP outlines the recommended treatments and tests? plan
  7. 12. What part of the SOAP format includes the physician's diagnosis? assessment
  8. 13. What is the most widely used format for medical records? SOAP