1.0 TYPE OF CUSTOMERS

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Across
  1. 2. Customers thinking of leaving another brand
  2. 7. Customers who are confused and need guidance
  3. 8. Customers buying for a specific purpose only
  4. 10. Customers who rely heavily on facts, data, and logic
  5. 16. Friendly customers who value relationships and trust
  6. 17. Customers interested mainly in reduced prices
  7. 18. Customers who read reviews and compare features
  8. 20. Customers who recommend the business to others
  9. 21. Customers who compare products before deciding
  10. 22. Goal-oriented customers who want quick decisions
  11. 23. Enthusiastic customers who rely on emotions and creativity
Down
  1. 1. Customers who browse for fun and new product
  2. 3. Customers who buy without planning
  3. 4. Online customers who know exactly what they want
  4. 5. Customers who have just made their first purchase
  5. 6. Customers unhappy with products or services
  6. 9. Customers who frequently use products but may still switch
  7. 11. Customers who are only browsing and not ready to buy
  8. 12. Customers buying for a one-time purpose
  9. 13. Customers who stopped using the service
  10. 14. Customers focused on saving money and deals
  11. 15. Repeat customers loyal to the brand
  12. 19. Hidden customer needs not openly expressed