201, slides 6. Effective communication crossword.

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Across
  1. 5. Emotional intelligence is particularly important for promoting positive working -------------
  2. 6. A benefit of positive communication is increased --- satisfaction.
  3. 7. Emotional intelligence refers to the ability to understand and manage one’s own --------, as well as the emotions of others.
  4. 8. Positive communication is using clear and ---------- language.
  5. 9. Term used to describe non verbal communication when speaking face to face(4,8)
  6. 11. A benefit of positive communication is improved employee ------ and motivation.
  7. 12. Using hand signals is a form of ------ communication.
  8. 13. Emotional ------------ refers to the ability to understand and manage one’s own emotions, as well as the emotions of others.
  9. 17. Welsh word for 'positive'
Down
  1. 1. Welsh word for 'emotions'
  2. 2. Speaking is a type of ------ communication.
  3. 3. -------- communication refers to communication that is constructive, effective, and promotes collaboration and understanding.
  4. 4. Positive communication is giving ------------ feedback that focuses on solutions, not blame.
  5. 10. A form of written communication.
  6. 14. Email, text, are forms of ---------- communication.
  7. 15. Welsh word for 'Job'
  8. 16. -------- communication refers to communication that is unproductive, damaging and/or creates conflict.