Call Center Crossword

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Across
  1. 2. This is a new tool used for tracking performance
  2. 6. This tool keeps many of our tools and resourced connected, we can use it to access things such as customer info, troubleshooting tools, etc...
  3. 9. According to our scope of support, if a customer call in to start a seasonal service order, which department should they be transferred to?
  4. 10. Which tab in scope do I use to reset a customers email password?
  5. 12. Taking breaks and lunch on time positively impacts my (____________)
Down
  1. 1. On January 15th, we began to offer this new type of batter backup for our docsis 3.1 Modems.
  2. 3. One type of quarantine in Scope
  3. 4. This is the phone state that should be used when calling a customer
  4. 5. TV Launched for our call center on 1/14/19, if you earned 100% VOC days that week, you could even win one!
  5. 7. I am an account holder calling in to add an authorized user. Before the agent can proceed they must (__________) the account with me.
  6. 8. This system houses templates and modem logins
  7. 11. An agent can use this tool to assist with account authentication.
  8. 13. I should open a ticket in this system for International Calling issues