Service Desk Crossword

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Across
  1. 2. "Thank you for calling the <customer> ______ Desk"
  2. 4. A+, ITIL, Security+, and more. The Company will pay for these.
  3. 7. We recently implemented Work from ______
  4. 9. These are found in rows. The animal mentioned in the award given to top agents each quarter.
  5. 10. We want all calls to be high _________
  6. 11. Second location for Service Desk. Full of awesomeness.
  7. 13. Many of us require this to function in the morning (looking at you Dustin). It is provided free in the office.
  8. 15. Original and largest location for Service Desk. Be jealous.
  9. 16. How often you should be late. Also how often you should forget your laptop.
Down
  1. 1. Submit peer __________ when your colleagues do awesome things!
  2. 3. Needed after multiple bad password attempts, which happens surprisingly frequently.
  3. 5. The state your finesse should be in most of the time. We are ______ for anything!
  4. 6. The most common device we troubleshoot. Users frequently break them.
  5. 8. Be on time instead of _____. Do that enough and you can get neat things for being on the perfect attendance list!
  6. 12. Users frequently call us to change these.
  7. 14. You should be checking this multiple times per day. It is probably how you received the link to this Quiz.