CROSSWORD-1

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Across
  1. 2. An automated dial-in system to assist clients with their needs
  2. 3. Term that describes your customer's feedback about their experiences for your products or services
  3. 5. Floating rate with defined frequency of reset
  4. 7. Score that indicates how likely your customers are to recommend your product or service to others
  5. 8. Customer satisfaction is a step ______ customer service
Down
  1. 1. Taking action to create a value for someone else
  2. 4. Type of Account in a bank which is a form of non-interest bearing demand deposit
  3. 6. Autonomous institution under RBI that lays down code of commitment for banks