Skills necessary to provide customer service

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Across
  1. 2. to close deals
  2. 3. when faced with challenges
  3. 6. when thereis a need to move on
  4. 9. a skill to sell
  5. 10. latest technology
  6. 11. to build rapport
Down
  1. 1. to get the best out of oneself
  2. 4. to get the best for both parties involved
  3. 5. my job requirement
  4. 7. when faced with confusion
  5. 8. for growth