Customer Service Compass Crossword!

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Across
  1. 4. a regretful acknowledgment of an offense or failure.
  2. 5. moral principles that govern a person's behavior or the conducting of an activity.
  3. 6. (of a person, policy, or action) creating or controlling a situation by causing something to happen rather than responding to it after it has happened.
  4. 9. interact with others to exchange information and develop professional or social contacts.
  5. 10. question defined as question types that ask respondents to choose from a distinct set of pre-defined responses, such as “yes/no”
Down
  1. 1. means of sending or receiving information, such as phone lines or computers.
  2. 2. question that does not expect a specific, narrow answer.
  3. 3. be incompatible or at variance; clash.
  4. 7. service the assistance and advice provided by a company to those people who buy or use its products or services.
  5. 8. a new method, idea, product, etc.