Customer Service Week - Day 4: Crossword Thursday
Across
- 5. Customer complaints should be seen as _____ to improve service.
- 7. With angry customers, it's important to let them do this, _____.
- 8. Understanding and identifying with your customers' feelings is called ______.
- 9. Treat each customer as if they're the _____ one you'll deal with th
Down
- 1. With TMS, customers answer on a scale rating, with 1 being 'poor' and ______ being 'excellent'.
- 2. This word should be removed from your customer service vocabulary and replaced with 'situation'.
- 3. Your most important communication tool when you're on the phone is your _____.
- 4. A positive one will make your day better.
- 6. / You start each interaction with a friendly _____.