Customer Service Week - Day 4: Crossword Thursday

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Across
  1. 5. Customer complaints should be seen as _____ to improve service.
  2. 7. With angry customers, it's important to let them do this, _____.
  3. 8. Understanding and identifying with your customers' feelings is called ______.
  4. 9. Treat each customer as if they're the _____ one you'll deal with that day
Down
  1. 1. With TMS, customers answer on a scale rating, with 1 being 'poor' and ______ being 'excellent'.
  2. 2. This word should be removed from your customer service vocabulary and replaced with 'situation'.
  3. 3. Your most important communication tool when you're on the phone is your _____.
  4. 4. A positive one will make your day better.
  5. 6. You start each interaction with a friendly _____.