Little quiz !

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Across
  1. 1. Need to send file to … if we cannot locate customer
  2. 3. What should be done if we need to take back the vehicle
  3. 7. First thing we must do when customer calls in
  4. 8. Needed for vehicle not to be at risk
  5. 9. synonym for full balance owing
  6. 11. Word used for calling customer
  7. 14. What term is used for a customer who gives back unit
  8. 15. Something we must send to customer if no contact after 10-30 days
  9. 17. Type of product our customers have with us is a ****
  10. 18. What do we do in our role
  11. 19. word for who mean fee when customer get payment return
Down
  1. 1. what customer want to do when they want to sell the vehicles without paying in full
  2. 2. Name used for payments that we be put towards end of loan.
  3. 4. What should be done with customer if the account is delinquent
  4. 5. If there are still 78 months to the loan, this would be the customer's …. on the loan
  5. 6. Something that is preferred to be lower when getting financed for a loan.
  6. 10. Word used for customer calling us.
  7. 12. Province where RAL cannot be sent
  8. 13. Type of loan where customer does not need to have references.
  9. 16. Unit with less than 3000$ value and no collaboration from customer at 100 days past due