December Raffle Crossword

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Across
  1. 3. Complementing the customers (blank)can increase your CSAT
  2. 5. Being (blank) with the customer will improve your 2DRR
  3. 8. How much weight does 2DRR have.
  4. 11. How should you end every call with a customer?
  5. 12. Customer-centric (blank) will increase both your CSAT and 2DRR
  6. 13. Showing the customer (blank) will improve your CSAT.
  7. 15. An efficient (blank) can improve your 2drr.
  8. 16. How many senior service agents are on team 6?
  9. 17. Set clear and concise (blank) to ensure that the customer does not need to call back.
  10. 19. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  11. 20. Survey sent to the customer.
Down
  1. 1. What is Andy's dogs name?
  2. 2. Best tool customers can use instead of calling customer service.
  3. 4. What is one of the KPI's we are focusing on this month?
  4. 6. Avoid excessive (blank) while on a call to improve your CSAT.
  5. 7. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  6. 9. Asking strong (blank) questions can help identify the customers core issues.
  7. 10. How much weight does the CSAT have?
  8. 14. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
  9. 18. What is Tori's dogs name?