Customer Service Puzzle 1

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Across
  1. 2. Our pharmacy vendor
  2. 3. Eligibility System
  3. 4. When a claim is processed, an _____ is sent to the provider
  4. 8. The amount of covered expense that the insured pay before the insurer pays
  5. 9. Who is your employer?
Down
  1. 1. Billing System
  2. 2. Claims System
  3. 5. Company knowledge repository
  4. 6. A member can sing up for insurance during OE or during a _____
  5. 7. Phone System