RiO Crossword

3. is an event that is not part of normal operations that disrupts operational processes
5. is a party that has an interest in a company and can either affect or be affected by the business
7. specific individuals who monitor dashboard for unassigned incidents
9. It provides a standard way to build and deploy application
10. ____ Self-inflicted incidents in Production Support is main objective of RiO
12. Increased focus is achieved on Operations Risk Management through
14. It provide regular communication on key customer launches & changes so the team understands what is happening at the customer-end
17. increases if RiO framework is implemented

1. is a document that outlines how a business will continue operating during an unplanned disruption in service
2. it includes all of the steps, processes, and activities that are required to make a software system or update available to its intended user
4. we Follow this process if an alert or event is not resolved
6. No. of Focus areas in RiO
8. the process or action of verifying the identity of a user or process
11. an official inspection of an organization's accounts, typically by an independent body
13. is a quantitative measure of the degree to which a system, system component, or process possesses a given attribute
15. defines the level of service you expect from a vendor, laying out the metrics by which service is measured
16. % of issue can be avoided through RiO