Quality Assurance

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Across
  1. 4. Letting customer know they can request an exchange or return through our online service
  2. 5. Where do you look before calling into the AQ
  3. 9. Brand, name and customer name
  4. 10. matching the customers pace & tone
Down
  1. 1. informing customers of our current sale/promotions
  2. 2. Feeling pity on a person
  3. 3. making sure there are no other issues with customers order
  4. 6. After each call you do this in DOMS & Gladly
  5. 7. You have to check in with your customer every __ minutes
  6. 8. ability to understand a persons feelings