Communication in the Workplace

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Across
  1. 3. This type of business letter contains all lines at the left margin.
  2. 6. When giving a negative message, always use the "___________" approach: provide a soft introduction, then get to the meat of the matter, then provide a soft conclusion.
  3. 8. Most business letters contain a ___________ at the top with identifying information, including the company's logo, address, phone number, website, fax number, etc.
  4. 9. The ___________ block letter contains the date, complimentary closing, signature line, and title at the horizontal center point.
  5. 11. Four examples of persuasive messages are: sales letters, advertisements, collection letters, and ___________ letters.
  6. 12. In a business letter, the recipient's name and address is known as the ___________ address.
  7. 13. The maximum number of fonts that you should use in any one document is ___________.
  8. 14. When giving a positive or neutral message, use the ___________ approach.
  9. 16. This type of punctuation occurs when you have a colon after the salutation and a comma after sincerely.
  10. 19. When addressing an envelope, the recipient's information should contain no ___________ except in the postal code.
  11. 20. There is no set number of ___________ when writing a business letter, unless you are writing a negative business letter; in that case, there are 3 paragraphs.
  12. 22. A ___________ is when you have one word by itself on the next line.
  13. 23. This type of punctuation occurs when you have no colon after the salutation and no comma after sincerely.
Down
  1. 1. FAQs stands for ___________ Asked Questions.
  2. 2. The fourth stage of the collection letter process is the ___________ stage.
  3. 4. Always obtain permission before using ___________ material.
  4. 5. In a business letter, you only need to include ___________ initials if you wrote the letter and someone else typed it for you.
  5. 7. The part of the letter that reads "Sincerely," is the ___________ closing.
  6. 10. When reviewing the writing of others, always provide constructive ___________.
  7. 15. The 5 C's of effective writing are clear, concise, ___________, complete, and correct.
  8. 17. When addressing an envelope, the recipient's information should be typed in all ___________ letters.
  9. 18. When giving a positive or neutral message, present the ___________ points.
  10. 21. A style or manner of writing that shows a certain attitude is known as ___________.