Managing Excellence Customer

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Across
  1. 3. a person who is outside the organization and someone who usually pays for the service.
  2. 4. a person who is employed by the organization and someone who benefits from the output of work from another employee.
  3. 7. a person who benefits from another person's work; the customer may or may not receive something tangible and he or she may or may not pay for the service/product.
  4. 8. a person who plans and directs the work of a group of other people. The manager is typically a more experienced employee and may be a business owner. The manager is frequently responsible for hiring, supervising, correcting, and/or firing employees as necessary.
  5. 9. service provided by an employee to another employee; it happens "behind the scene" and is not generally visible to external customers or the general public.
Down
  1. 1. service provide to a customer who is outside the organization; this is what people commonly think of when they think of "customer service."
  2. 2. a system in which employees receive a share of the net profits of the business.
  3. 5. the attitude of a person or group of people toward a specific task or group of tasks, good morale is characterized by confidence, cheerfulness, discipline, and willingness to perform the task(s).
  4. 6. a person providing a product or service.