CAF CROSSWORD

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Across
  1. 3. This request is submitted if a customer did not receive original refund.
  2. 5. This Letter can be requested if customer needs a document showing all payments that have been posted to their account.
  3. 7. This department handles Voluntary Surrender
  4. 8. upon payoff What Document do we release by mail/electronically
  5. 9. You transfer a customer to this department when customer requests a manager.
  6. 11. What charge accrues daily on a customers CAF account
  7. 12. Once account is closed this may be released to a customer for overpayment
Down
  1. 1. Where can a customer be directed if they want to cancel their ESP or GAP?
  2. 2. Who can make a number do not call?
  3. 4. A buyer or co-buyer can request this if they are experiencing a temporary hardship.
  4. 6. What department handles Letter of Guarantee
  5. 10. A customer can request this document if the account is closed and they never received their title