OJT Crossword V2

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Across
  1. 2. the system application in which the FOBO chat is located
  2. 8. after OJT you go into…
  3. 9. this application error happens when a customer’s information is already in our system when submitting an application as-if a new customer
  4. 11. this is our timekeeping system that requires approval of our timesheets each pay-period
  5. 12. this is the customer’s unique identifier that we use internally to locate the individual in our systems
  6. 13. the general type of calls we receive as agents
  7. 15. number of seconds we pause for to accommodate for any lagging
  8. 18. the department you reach out to when needing further information about a transaction or transfer
  9. 19. the system that we use to authenticate customers
  10. 20. This type/feature of account enables the ability for account holders to set their beneficiaries
Down
  1. 1. this system is where we take notes on-call, as well as document our interactions.
  2. 3. When a CD has completed its term, this is also called the CD being in… _____.
  3. 4. this is the statement we say to customers to acknowledge their needs and establish call-confidence
  4. 5. this is a department that we use when we need additional assistance beyond FOBO.
  5. 6. the system you will use to view your evaluated calls
  6. 7. our department that reviews all official documents Goldman receives.
  7. 10. the procedure agents should do between each call. Hint: you will need to clear your ______ and _______.
  8. 14. this type of deduction is most often because the customer did not sign and submit their Signature Card
  9. 15. this resource will answer any questions for you in production, as well as where you’ll post “EWU” or ‘Extended Wrap-Up, when finishing any notes.
  10. 16. profitable money gained by a customer depositing funds into Marcus bank accounts
  11. 17. The system we use to view pending transactions