Virtual Escape Room!

123456
Across
  1. 2. this is the password. use it on the form
  2. 4. - AI and _________ help companies design self-service journeys, allowing them to interact 24/7 with the customers with little to no agent intervention.
  3. 5. A booming market in China - consumers interact with brands and influencers in real-time while they purchase items promoted. With a wider outreach, the media has also helped farmers in the rural areas survive the pandemic when they struggled with produce wastage due to supply chain disruptions.
  4. 6. ___________ is the key to great CX. Brands must really understand customer needs and expectations, know what they really value and form lasting emotional connections with them.
Down
  1. 1. Brands can provide __________ experiences by tailoring their product offerings based on individual customer needs. For example, MatchPalette is a service which accurately measures customer body shape with a 3D scanner to better recommend clothes that fit their body types.
  2. 3. Integrating _________ and offline experiences bridges the gap between e-commerce platforms and physical experiences by removing any disconnection with technology.