CSR Appreciation Week

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Across
  1. 4. Payment requested at the time of service
  2. 6. A person who represents their fellow CSRs by voicing the concerns and thoughts of the group
  3. 8. Always verify the _________. Never feed the patient information.
  4. 9. ______ ____ for all you do!
  5. 12. Detailed information given by the RTE after running an insurance
  6. 15. Quarterly meetings for CSRs that include various topics and speakers related to the role
  7. 16. The age in which a minor becomes their own Guarantor
Down
  1. 1. Weekly review of performance and goals
  2. 2. Should be done every day before starting work
  3. 3. Newest CEO of Henry Ford Health
  4. 5. Acknowledge, Introduce, Duration, Explain, Thank the patient.
  5. 7. Putting yourself in the shoes of someone else
  6. 10. Employees working together for a common purpose or towards a shared goal
  7. 11. Delivering the “__ __ __” experience is our privilege
  8. 13. Henry Ford Health newest medical center Southern Region
  9. 14. A facial expression characterized by turning up the corners of the mouth; usually
  10. 17. Before being able to hit “Finish” in registration, you must first create the ___.
  11. 18. Electronic Health Record System used to check-in and schedule patients