celebrate customer service

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Across
  1. 4. Where we can refer teens and young adults to for tele-behavioral health.
  2. 9. a facial expression that can be heard
  3. 10. They determine our billing guidelines and scheduling fees
  4. 12. A word we use for callers that render services to those that have health plans with us.
  5. 14. a type of call you might get from a lawyer trying to get claim information
  6. 15. We give excellent _____ to our callers!
  7. 17. Customer service department is fully ___.
  8. 19. what email is sent out when we get recognition
  9. 21. What number do providers need to give us so we can verify their call?
  10. 23. a type of therapy someone needs when they ask for physical, occupational, or speech therapy
Down
  1. 1. During celebrate customer service week we all get one free ___
  2. 2. a type of appeal members can ask for by phone
  3. 3. a word we use to solve a problem
  4. 5. A type of request submitted by physicians for a particular service that is not automatically covered by the plan.
  5. 6. It’s a Friday, and not pay day, if I don’t ___ my time card I’ll lose my cert time
  6. 7. Where do you go to access urgent eligibility requests in support point?
  7. 8. A word meaning to keep our customers after they’ve obtained health coverage from us.
  8. 11. What can you get for participating almost every Friday?
  9. 13. At the end of the month we give out ___ to recognize our great customer service team.
  10. 16. Tuesdays are ____ team huddle days.
  11. 18. We use this daily.
  12. 20. We send this type of request for callers that need copies of their plan documents, directories, and OTC catalogs.
  13. 22. CHPW cares about our ___?