Customer Service 2

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Across
  1. 2. A contractor is considered a ______.
  2. 4. Something you do when you can't come to work.
  3. 6. Claim checks cannot be negotiated without ___ endorsement.
  4. 8. How many business days for an approval on a stoplight?
  5. 10. A ___ is needed on file for a special request.
  6. 11. What is used to create a claim?
  7. 13. Successor in _____.
  8. 17. The ____ for the new check or draw to be processed is four business days.
  9. 18. ___should be offered on all calls.
Down
  1. 1. Two documents are needed on file for a _______.
  2. 3. An _____ issues a claim check to pay for repairs to a customer's home.
  3. 5. What is used to show the different claim classifications.
  4. 7. To request a _____ would need to be submitted.
  5. 9. How many days to process a payoff?
  6. 12. What tool is used to assist with questions you may have?
  7. 14. If a customer want know the amount left in the RE you will need to look in the Claim ______.
  8. 15. _____ is a specialty cause of loss.
  9. 16. The _____ zip code is 45505.