2022 Incentive

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Across
  1. 2. How many documented appointments a banker must have per quarter to earn incentive
  2. 6. A quality customer interaction entered in CCM
  3. 8. An acronym for how new business customers are measured
  4. 9. How many channels a customer uses
  5. 11. The measurent period for determining CES
  6. 12. An acronymn for the metric measuring customer engagement
Down
  1. 1. Who is paid incentive for CES
  2. 3. By what day do CCM appointments need to be documented to count
  3. 4. How many times a customer uses a channel
  4. 5. A tool for bankers to show customers how to use our digital services
  5. 7. A checking account with DD of $250 or 10 transactions
  6. 10. A checking account with a balance of $100 or 2 withdrawals/deposits