Vocab Review

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Across
  1. 4. To restate the meaning of a statement
  2. 6. Payment when item sells
  3. 9. Encouraging a customer to decide between two items
  4. 11. Phone solicitation to make a sale
  5. 12. A first attempt to get a customer’s agreement to buy
  6. 15. Locating potential customers without checking leads
  7. 16. Concerns, hesitations, doubts
  8. 17. Vocabulary used with industrial buyers
  9. 19. Objection based on misinformation
  10. 22. Helpful for future sales
  11. 25. Initial approach involving business etiquette
  12. 26. Facial expressions, hand motions, and eye movements
  13. 27. Used when the buying signal is strong
  14. 30. Logical reason for making a purchase
  15. 31. Offering a customer a payment plan for a purchase
  16. 32. Objection returned as a selling point
Down
  1. 1. A personal characteristic that allows for successful a sale in the future
  2. 2. A neutral person or previous customer
  3. 3. Direct contact between a salesperson and a customer
  4. 5. Companies in touch with customers via Facebook and Twitter
  5. 7. Recommending a different product
  6. 8. Product or service offered, how much, at what price
  7. 10. Inquiring about a customer needing assistance
  8. 13. Reasons for not buying or seeing a salesperson
  9. 14. Sales exchanges between two or more companies
  10. 18. Reinforce a customer’s buying decision
  11. 20. Way to determine needs
  12. 21. A product feature that benefits the customer
  13. 23. To analyze what has occurred
  14. 24. Face-to-face meeting with a customer
  15. 28. Gather information about customers and advise on products suited to need
  16. 29. Help customers make satisfying buying decisions with ongoing relationship