Botsplash Crossword

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Across
  1. 5. Brief record of ideas that is written for future reference
  2. 6. Alerts that are displayed to inform the user of important items
  3. 7. Message these are predefined responses to common questions asked by clients
  4. 9. When you want to cancel a subscription to mailing list or online service
  5. 11. When agents choose to receive messages from clients
  6. 12. Process of changing/moving authority from one person to another
  7. 13. Online exchange of messages in real time
Down
  1. 1. A scheduling app developed by Botsplash
  2. 2. What agents do to respond to client’s previous messages
  3. 3. Integrating multiple channels into one
  4. 4. Software application developed for use on smartphones and tablets
  5. 8. When you want to clean up your inbox without deleting emails
  6. 10. An omnichannel consumer engagement platform