crossword unit 2

123456789
Across
  1. 2. barriers resist sharing information
  2. 3. warranty costs complaints and/or claims and assume additional costs
  3. 4. attitudes lack of trust in the company or between partners
  4. 5. chain add value to each stage
  5. 8. service It can be by phone or social networks
  6. 9. management mobility produces great uncertainty in the objects and purposes
Down
  1. 1. theory changes gradually
  2. 3. medical costs senior doctors in collaborators, associates, to poor conditions in collaborators
  3. 6. of constancy of purpose lack of clear leadership
  4. 7. cycle Constant optimization of business activities through four stages