CSR Crossword

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Across
  1. 4. electronic referral
  2. 5. employer
  3. 6. 6071 w outer drive
  4. 7. First entry in call taking Requesting ____
  5. 12. Executive Direct Dave ____
  6. 14. NICU calls require this at entry
  7. 16. Speed code for Beaumont Transfer Center
  8. 18. BCBS external provider
  9. 19. Number of rings before a call bounces
  10. 20. phone login
Down
  1. 1. website for credit card payments
  2. 2. Superior's newest state
  3. 3. CSR Supervisor
  4. 8. _____ Service Representative
  5. 9. BCBS external provider
  6. 10. type of team transport
  7. 11. your Department
  8. 13. ____ ventures
  9. 15. before the "hidden" note
  10. 17. number of paid holidays