Collection Timeline

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Across
  1. 5. On this day in the bill cycle, a second attempt at autopay draft would occur
  2. 6. temporary suspension of service requiring payment to restore
  3. 7. On Day 62, ____ will be auto-removed and cannot be re-added if reconnected
Down
  1. 1. On this day in the bill cycle, hotline would occur two days later in the event of nonpayment
  2. 2. On this day in the bill cycle, all lines on the account are deactivated
  3. 3. When hotlined, ________ calls are routed to Mobile Customer Service
  4. 4. Day 21 of the billing cycle, if payment declines, an email is sent asking for the customer to update their payment info