Crossword Puzzle

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Across
  1. 2. _________is a predefined group of processing actions submitted to the system to be performed with little or no interaction between the user and the system.
  2. 5. ___________ should be prepared well in advance with proper roll back procedures for any planned change or special batch schedules
  3. 6. ______________ Management is the process of finding, assessing, and controlling threats to your company’s financial security.
  4. 8. __________is the independent assessment of your research paper by experts in your field.
  5. 9. Every actionable _________ should have an incident associated with it
  6. 10. __________is a piece of online documentation that answers a frequently asked question or provides instructions for solving a problem that customers commonly run into.
Down
  1. 1. ____________ effect is what happens when service metrics appear to be "green" and on target, yet underneath the surface, it's all red—indicating poor service and unhappy people
  2. 3. Ensure Proper __________ Matrix is followed for involvement of the major incident.
  3. 4. _________shift is a work shift that runs through the early morning hours, typically covering the period between midnight and 8 a.m.
  4. 7. Revoke __________ of associates as soon as they separate from the team.