YearEnd Product Knowledge

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Across
  1. 2. This account has no minimum balance to earn dividends and has a minimum transaction balance of $250 and is for business accounts only
  2. 3. A startup local business comes in asking for more information about our business accounts and what products we offer, what product could you offer them if they do not plan on having a high volume of transactions?
  3. 7. A potential new member comes into the branch wanting to establish membership with us, you recommend this product letting them know this is how you establish membership in the credit union and only requires a $5 opening deposit
  4. 9. This revolving line of credit offers our members lower interest rates and lower credit limit requirements.
  5. 11. The bonus check never arrived, but the member wrote several checks from their account. Now she is concerned that her checks will bounce. Happily, you inform her that she opted in for this service, which drew funds from her other accounts to cover those checks.
  6. 12. A member comes in worried that a $100 check they wrote to their lawncare service bounced. You remind them that they are enrolled in our product that allows the check to clear for a $33 fee. What product is this?
  7. 13. A member states that they are looking to get out of their apartment and begin building equity in a home, what product could you offer?
  8. 15. This account has contribution limits of $3,600 for individuals and $7,200 for a family and allows a debit card to be used for qualifying purchases only
  9. 16. This service provides peace of mind with identification recovery services in the event that identity theft occurs
  10. 17. When a member wants dividend rates higher than their regular savings account and they don’t need access immediately, what product could you suggest with a minimum opening balance of $500?
  11. 18. As a benefit to this base-level product, our members will save money with no monthly charges, minimum balance requirements, or check writing fees
  12. 24. This product gives members the opportunity to rebuild their credit score and create positive repayment history
  13. 28. Having recently learned about a member’s interest in touring the country with an RV, what product could you offer them that could save them money with payment terms up to 144 months and offer peace of mind by covering 100% of NADA?
  14. 29. An established member wants to give her adult child a trip to Jamaica for his wedding gift, but is also trying to build her credit score after a recent financial hard patch. She asks if she can use funds in her savings account as collateral. What product is she asking to use?
  15. 30. Offers members a quick and convenient way to borrow without putting up collateral
Down
  1. 1. For our members who love earning rewards and incentives like travel and cash back benefits, what product could you suggest?
  2. 4. This service saves our members time and provides convenience by allowing them to access their banking information anywhere at any time on their cell phone.
  3. 5. The member you are speaking with is close to retirement and looking to further save by taking money out of their paycheck pre-tax. Suggesting this product, you would mention contributions to this account grow tax-deferred until withdrawn.
  4. 6. When a homeowner is looking at lending options, this product may help them borrow and has up to a 240 month term.
  5. 8. Learning about a member launching a new charitable organization, you could suggest they investigate this product, which we carry for tax-exempt organizations.
  6. 10. If a member is looking to earn dividends with a checking account and carry at least a $500 balance, you could offer this product.
  7. 14. A member states that they will be receiving a large inheritance check. They state that they want to earn dividends on the funds but still want to have access to withdraw them if needed. What product would you offer them?
  8. 19. If you overhear a member talk about visiting a car dealership, you have the opportunity to share this product, which has competitive rates and flexible terms up to 84 months.
  9. 20. This product allows our members to have a revolving line of credit using the equity in their home as collateral
  10. 21. You are speaking with a member and notice they have a large sum of money sitting in their savings account, the member then states that they are wanting to begin saving for retirement, but they are unsure of what to do with their money. What service could you offer them?
  11. 22. You speak with a member tired of receiving fees for using their debit card frequently. Upon further discovery, you learn that he does ~20 transactions a month on his card and he likes the convenience of getting access to his direct deposit early. What product could we offer that offers him peace of mind with no PIN-based fees and early access to direct deposit funds?
  12. 23. A member states that they are beginning to save for a vehicle and want a separate account to separate their savings, so they are less likely to spend it. What product could you suggest to them?
  13. 25. A large business comes in and states they want to open a checking account with us, after further discussion the business states they will be conducting around 200 transactions per month and normally carries high balances. What account would you recommend them?
  14. 26. When speaking with a member, they mention taking their kids on a summer trip. What product could we offer that allows them to save money for this trip?
  15. 27. After receiving a bonus at work, your member inquires how they could use this money in their account to help save for retirement. One option would be this product, which allows post-tax contributions.