Puzzle Quest

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Across
  1. 2. Interactive system for routing and managing calls
  2. 3. Automated conversational agent for text-based interactions
  3. 6. Automated conversational agent for vocal interactions
  4. 8. Insights into customer conversations
  5. 11. Visual display showing real-time call statistics
  6. 12. Filtering Unanswered Calls
  7. 13. Providing seamless customer experiences across all platforms
Down
  1. 1. Authentication based on unique vocal patterns
  2. 4. Digital support for visual interactions
  3. 5. name of the company
  4. 7. Outbound Call System
  5. 9. System for managing customer inquiries, issues, and resolutions
  6. 10. Customer Interaction History