National Customer Service Week 2023

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Across
  1. 1. When do you conduct a pulse check?
  2. 4. When do you ask about the client plans?
  3. 7. What type of questions should you ask to confirm the client's financial needs?
  4. 8. How should the client feel after each call?
  5. 9. What should you use to open every call?
Down
  1. 2. What the last thing to do on every interaction?
  2. 3. During which statement should you communicate appreciation for the client's business and loyalty?
  3. 5. Who should we all advocate for?
  4. 6. During which statement should you communicate what you will cover on the call in addition to their reason for calling?