Customer Service Week 2023

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Across
  1. 3. Act as an ____ by teaching Ppt about their solution
  2. 6. Offer this on all calls
  3. 8. I always do this if I don't understand ppt
  4. 11. Promote ____ whenever applicable
  5. 12. Putting yourself in Ppt shoes
  6. 13. Active ____ is important to understand Ppt's concern
  7. 14. Always have a ____ conversation with our Ppts
Down
  1. 1. Stay _____ if Ppt is upset
  2. 2. Avoid ___ behavior on calls
  3. 4. Set right ____
  4. 5. ____ impressions are always important for Ppt
  5. 7. Walk the extra ___ for the Ppt
  6. 9. Do this if you want to get to the root of Ppt's query
  7. 10. Do not ____ when ppt is speaking