You still suck

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Across
  1. 4. what do you call the original training room
  2. 6. what does each device have in them to receive wifi signals
  3. 8. Where do we post our complaints
  4. 9. How many hours is the sla for the noc to troubleshoot the hard down from a customer?
  5. 10. What do you call the family standards wireless network protocolls
Down
  1. 1. which is one of the tabs in crm under support?
  2. 2. what is Alis favourite drink?
  3. 3. How many hours need to pass before the customer is eligibile to be compensated for a service down?
  4. 5. what is the reason you can be charged for an installation
  5. 7. what drop down do you select if you are ready to take calls?