Foundations of Leadership Review Crossword Puzzle

2. the standards or patterns, especially of social behavior, that is typical or expected of a group.
4. an outcome-oriented change management method that aims to limit resistance to organizational change, particularly for individuals; the acronym stands for awareness, desire, knowledge, ability, and reinforcement.
5. conflict arising from differences in cultural backgrounds, values, or communication styles.
6. the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.
8. communication that is written and that two or more people exchange.
12. a task management tool that helps you organize and prioritize tasks by urgency and importance.
13. changes to the business’s policies, structure, or processes
15. goals that are specific, measurable, actionable or action-oriented, realistic, and time-bound.
16. open resistance to change.

1. the conscious knowledge of one’s own character, feelings, motives, and desires.
3. a person with an interest or concern in something, especially a business.
7. change that is imperative to overcoming an unexpected barrier, or event.
9. the process of learning new skills so you can do a different job, or of training people to do a different job.
10. a relationship where a more experienced individual guides the development of a less experienced one.
11. a communication style that expresses one’s point of view in a way that is clear and direct without being aggressive or passive.
14. moral principles that govern a person's behavior or the conducting of an activity.