Service Design terminology

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Across
  1. 5. A process a service provider uses to compare a their operations, processes and products against other providers of similar services to gain insight
  2. 7. The third stage of SD process (Double Diamond)
  3. 9. An individual that purchases services
  4. 11. An action or process of checking
Down
  1. 1. A fictional character created upon your research to represent the different user types that might use the service
  2. 2. The second stage of SD process (Double Diamond)
  3. 3. An individual or a group with an interest in a service provider's success or failure.
  4. 4. A group discussion to produce ideas or solve problems
  5. 6. The last stage of SD process (Double Diamond)
  6. 8. A simple visualization of the service to test the concept
  7. 10. The first stage of SD process (Double Diamond)