In the World of SaaS

3. The ability of a SaaS application to handle increased workloads and growing user demands without sacrificing performance or experiencing a significant degradation in service quality.
6. The process of getting an inactive customer to start using your product again
7. A marketing strategy that aims to attract a large user base by offering a free software version.
9. The most important (and often ignored) agreement that specifies what to expect from the provider and its responsibilities.
10. A strategic plan that outlines the development and enhancement of a SaaS product over a specific period of time
11. When the customers don’t renew their monthly subscription to a service or cancel
13. A point indicating that a company has generated enough revenue to cover the cost of acquiring a customer
14. Involves the practice of encouraging customers who have already subscribed to a SaaS product to upgrade or purchase additional features, plans, or services offered by the same provider.

1. A measure of how active or involved a customer is with your SaaS product
2. The process of building and growing a Software-as-a-Service (SaaS) business without relying on external funding or investment.
4. The upgrading of an individual from being a site visitor to a user to a customer to a referrer.
5. The time it takes for data packets to cross the data connection between the sender and the receiver—
8. A measure of how much money a customer makes or saves as a result of using your SaaS product.
12. The result of providing value or keeping your customers happy to stay on as active customers./ Customer loyalty can also be called