VIP Week 2024

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Across
  1. 5. Abbreviated OOO - vacation!
  2. 6. Abbreviated ATT in our metrics
  3. 7. A call center metric that measures how many calls we answer within a given time period
  4. 10. A group of people discuss ideas on how to solve a problem
  5. 12. Abbreviated ACW
  6. 13. Abbreviated WFM
  7. 15. The elimination of all non-value-adding activities and waste from the business
  8. 16. The Microsoft tool we use to organize data and create tables
Down
  1. 1. The name of the phone tool we use in RSC
  2. 2. Abbreviated VIP
  3. 3. The online Microsoft tool we use to organize things like our Worklinks, Phone List, and metrics
  4. 4. Abbreviated AHT in our metrics
  5. 8. Abbreviated VOC
  6. 9. The spot in the SharePoint where all of our most frequently used links are stored
  7. 11. The tool we use to document our calls
  8. 14. The tool we use to enter and track our VIP ideas