Six Sigma Define and Measure

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Across
  1. 5. Repeatability and Reproducibility study for measurement systems.
  2. 7. Feedback from customers regarding their needs and expectations.
  3. 8. Assesses process ability to meet specifications.
  4. 10. A document outlining project focus, scope, goals, and customer requirements.
  5. 11. Key characteristics that directly impact customer satisfaction.
  6. 14. Solves complex process problems.
  7. 16. A high-level process map that identifies Suppliers, Inputs, Process, Outputs, and Customers.
  8. 18. Monitors process stability over time.
  9. 19. Displays the distribution of data.
  10. 21. Analysis (MSA) Evaluates measurement accuracy and precision.
  11. 22. Event Rapid change using employee ideas.
Down
  1. 1. Records activities in a process.
  2. 2. Indicates process performance in terms of defects per million opportunities (DPMO)
  3. 3. Measures process capability relative to specifications.
  4. 4. Identifies possible failures.
  5. 6. Visualizes potential causes of a problem.
  6. 9. Documented best practices for consistent performance.
  7. 12. Map Overview of the entire process to meet customer needs.
  8. 13. Analyzes problem frequency or causes.
  9. 15. Plan Documents process maintenance requirements.
  10. 17. Collecting data from a subset of the population.
  11. 20. Uncovers variation or poor performance causes.